At a Glance
- Tasks: Provide exceptional customer service and ensure a safe car park environment.
- Company: Join a supportive team at the Royal Infirmary of Edinburgh.
- Benefits: Competitive pay, birthday bonus, free parking, and cycle scheme.
- Other info: Enjoy a rewarding role with great recognition and career growth.
- Why this job: Be the friendly face that makes a difference during night shifts.
- Qualifications: No experience needed, just bring your enthusiasm and communication skills.
The predicted salary is between 32000 - 38000 £ per year.
Join Our Team as a Customer Service Assistant!
Are you a people person with a knack for exceptional customer service? Do you thrive in dynamic environments? If so, we want you on our team!
This is a full-time role (41 hours p. w)
, that will see you working a 4 on 4 off shift pattern, made up solely of night shifts (10pm to 6 am).
What You'll Be Doing
As a Customer Service Assistant at our Royal Infirmary of Edinburgh site your role will be more than just managing parking spaces.
You'll be a friendly face, ensuring an excellent customer experience while handling state-of-the-art car park equipment.
Responsibilities include
- Engaging with Customers: Providing top-notch customer service with a smile.
- Traffic Control Measures: Regulating vehicle entry and exit seamlessly.
- Regular Foot Patrols: Ensuring the safety and security of the car park.
Requirements
No prior experience in customer service or security? No problem! We value enthusiasm and a positive attitude. However, the following skills will be beneficial:
- Strong Communication Skills: Ability to communicate effectively.
- Basic Computer Skills: Tech-savvy enough to handle our equipment.
What We Offer
- We believe in recognizing and rewarding our team members. Join us, and enjoy:
- Competitive Hourly Rate: Your hard work deserves fair compensation.
- Birthday Bonus: Take an extra day off to celebrate your special day.
- Reward & Recognition Program: Your efforts won't go unnoticed.
• Free or Discounted Parking: Your car deserves a good spot too!
- Cycle to Work Scheme: Get up to £1000 towards a new bike.
- Company Pension: Plan for your future with us.
- Death in Service Benefit: Providing peace of mind.
- Employee Assistance Program: We care about your well-being.
- #J-18808-Ljbffr
Nights Customer Service Assistant employer: Times24
At Times 24, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that encourages innovation and professional growth. Our team members enjoy competitive benefits, including flexible working arrangements and opportunities for career advancement, particularly in the vibrant South Coast region where you can make a tangible impact in the community. Join us to be part of a forward-thinking company that values your contributions and empowers you to excel in your role as a Senior Car Park Acquisition Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Times24. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Times24 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Nights Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Times24:Your cover letter is your chance to shine! Tell us why you want to work at Times24 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Times24!
How to prepare for a job interview at Times24
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
