At a Glance
- Tasks: Deliver exceptional customer service and ensure smooth parking operations at Gatwick Airport.
- Company: Join a dynamic team at one of the UK's busiest airports.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Fixed-term contract with opportunities for growth in a fast-paced setting.
- Why this job: Be part of an exciting summer season and make a difference for travellers.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Assistant - Join Our Team at Gatwick Airport! We believe that exceptional customer service is the key to a great parking experience. As a Valet Parking Customer Service Assistant at Gatwick Airport, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. This is a fixed-term contract, from April 2026 - 31st October 2026, for our very busy summer season. You'll be working 4 on/4 off (alternating days and nights) from 6am-6pm / 6pm-6am.
Key Responsibilities:
- Engaging with Customers: Providing top-notch customer service with a smile.
- Meet and Greet: Providing a safe and efficient driving and parking operation.
- Grounds Maintenance: Keeping the surroundings clean and attractive with tasks like weeding, painting, and cleaning.
- Safely driving and parking customer vehicles within the Gatwick Airport Estate and designated parking areas.
- Carrying out vehicle inspections before moving vehicles, recording any existing damage where required.
- Regular Foot Patrols: Ensuring the safety and security of the car park.
- Maintaining high standards of care when handling customer vehicles at all times.
- Following operational procedures and safety guidelines within the airport.
Valet Driving Customer Service Assistant (FTC) in Horley employer: Times24 UK
Join our dynamic team at Gatwick Airport, where we prioritise exceptional customer service and a supportive work environment. As a Valet Parking Customer Service Assistant, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a vibrant team dedicated to delivering outstanding experiences for our customers. With a focus on employee well-being and development, we offer a unique opportunity to thrive in a fast-paced airport setting while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Valet Driving Customer Service Assistant (FTC) in Horley
✨Tip Number 1
Get to know the company! Research Gatwick Airport and their customer service values. When you show that you understand their mission and how you can contribute, it’ll make you stand out in interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Valet Parking Customer Service Assistant. The more comfortable you are with engaging customers, the better you'll perform during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Gatwick Airport. Don’t miss out on this opportunity!
We think you need these skills to ace Valet Driving Customer Service Assistant (FTC) in Horley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you engage with customers and provide that top-notch service we pride ourselves on.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience, like driving and maintaining high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gatwick Airport!
How to prepare for a job interview at Times24 UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle different scenarios, like dealing with a difficult customer or ensuring a smooth meet and greet. Being able to demonstrate your understanding of exceptional service will show that you're a great fit for the role.
✨Familiarise Yourself with Gatwick Airport
Do a bit of research on Gatwick Airport and its operations. Understanding the environment you'll be working in, including safety protocols and parking procedures, will help you answer questions confidently and show your enthusiasm for the position.
✨Prepare for Practical Scenarios
Since this role involves driving and handling vehicles, be ready to discuss your driving experience and any relevant qualifications. You might even want to think through how you'd conduct a vehicle inspection or manage grounds maintenance tasks, as these are key responsibilities of the job.
✨Show Your Team Spirit
This position requires teamwork, especially during busy periods. Be prepared to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and maintain high standards under pressure will make you stand out as a candidate.
