At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service at our car park sites.
- Company: Join TIMES24 UK, a leader in customer-focused parking solutions.
- Benefits: Enjoy competitive pay, free parking, and a supportive work-life balance.
- Other info: Flexible shifts with opportunities for continuous development and career growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service or team leadership is essential.
The predicted salary is between 30375 - 37125 £ per year.
Join us as a Team Leader! TIMES24 UK is seeking a motivated and customer-focused Team Leader to support the smooth, safe and efficient operation of our car park sites. You will help lead operational teams, maintain high service standards and ensure that customers receive a positive experience at every stage of their journey.
Working closely with colleagues, customers, contractors and internal stakeholders, you will support the day-to-day management of site activity, provide guidance to team members and help resolve operational issues promptly and professionally. This is a hands-on role suited to an experienced customer service, supervisory or operations professional who is confident leading people, managing changing priorities and taking ownership of site responsibilities.
Schedule and Location: This is a Full Time position, that will see the successful candidate working 37.5 hours per week, made up of 2pm to 10pm shifts 5 days per week. This role will be based in the Manchester Area, and will involve supervising and visiting multiple sites throughout the shift, to perform key compliance checks, provide support to the team and be a friendly face to our customers.
Key Responsibilities:
- Support the day-to-day operation of the car park site, ensuring a safe, efficient and customer-focused service.
- Lead, support and motivate team members to deliver consistently high standards of customer service.
- Allocate daily tasks and responsibilities, ensuring that operational priorities are managed effectively.
- Provide a welcoming and professional customer service experience to all visitors and customers.
- Respond to customer enquiries, complaints and operational issues in a timely and helpful manner.
- Resolve problems effectively, escalating complex issues to the appropriate internal team when required.
- Support team members in handling challenging customer situations and operational incidents.
- Monitor the site to ensure that car park equipment, signage, payment facilities and customer areas are functioning correctly.
- Carry out regular site inspections and report maintenance, cleanliness, security or health and safety concerns.
- Work with contractors and service providers to support the completion of repairs, maintenance and other site requirements.
- Maintain accurate records of incidents, customer feedback, equipment faults, staffing and operational activity.
- Support the implementation of company procedures, operational standards and health and safety requirements.
- Assist with team briefings, training, coaching and the onboarding of new colleagues.
- Monitor team performance and provide constructive feedback to support continuous improvement.
- Assist with monitoring site performance, occupancy, customer activity and service levels.
- Identify opportunities to improve the customer journey, team performance and overall site experience.
- Represent Times 24 professionally when dealing with customers, suppliers, contractors and other stakeholders.
About You: We're particularly interested in hearing from candidates who have experience in team leadership, customer service, facilities, retail, hospitality, transport, parking or site operations. You will be:
- Customer-focused, approachable and committed to delivering a high standard of service.
- Confident leading, supporting and motivating a team in a busy operational environment.
- Calm, practical and solution-focused when responding to customer or operational issues.
- Organised and able to manage competing priorities effectively.
- Comfortable working independently and taking ownership of day-to-day responsibilities.
- A clear and confident communicator with strong interpersonal skills.
- Fair, supportive and able to provide clear direction to colleagues.
- Reliable, flexible and willing to support the wider operational team.
- Professional in appearance, attitude and conduct.
Skills & Experience:
- Essential Previous experience in a team leader, supervisory, customer service or operational role.
- Experience supporting, supervising or coordinating a team.
- Strong customer service, leadership and communication skills.
- Experience handling customer enquiries, complaints and service-related issues.
- Ability to remain calm and professional in challenging situations.
- Good organisational skills and attention to detail.
- Ability to follow company procedures and health and safety requirements.
- Basic computer literacy and the ability to maintain accurate records.
- Willingness to work flexibly, including weekends or varied shifts where required.
- Highly Desirable: Experience in parking, transport, facilities management, retail, hospitality or another customer-facing operational environment.
- Experience delivering staff training, coaching or performance feedback.
- Previous experience supervising contractors or coordinating site activity.
- Knowledge of car park systems, payment equipment or access-control technology.
- Experience carrying out site inspections and reporting maintenance or health and safety issues.
- Full UK Driving Licence.
What we offer:
- Competitive Package: A competitive salary and benefits package.
- Reward & Recognition Program: Your efforts won't go unnoticed.
- Free or Discounted Parking: Your car deserves a good spot too!
- Work-Life Balance: Fantastic work-life balance in a supportive environment.
- Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.
- Pension Scheme: Employer contribution to your pension scheme.
Team Leader employer: Times24 UK Limited
TIMES24 UK LIMITED offers a vibrant work culture at London Gatwick Airport, where employees are encouraged to innovate and contribute to meaningful operational changes. With a focus on professional development, team collaboration, and a commitment to service excellence, this role provides unique opportunities for growth in the fast-paced aviation sector. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Times24 UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Times24 UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Times24 UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Times24 UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Times24 UK Limited!
How to prepare for a job interview at Times24 UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
