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- Tasks: Lead and motivate a team of drivers to ensure safe and efficient bus services.
- Company: Join Times at London Gatwick Airport during an exciting period of growth.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Fast-paced role with a focus on safety, compliance, and customer service.
- Why this job: Be a key player in keeping one of Europe's busiest airports running smoothly.
- Qualifications: Experience in transport management and a valid PCV licence required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an engaging and resilient Bus Duty Manager to join our busing operation at London Gatwick Airport. This is a pivotal role responsible for ensuring the safe, efficient, and customer-focused delivery of bus services supporting landside airport operations. Working as part of the Operations team, you will oversee daily service delivery, lead a diverse group of PCV drivers, and coordinate with engineering teams, airport stakeholders, and Times operational colleagues. With anticipated growth linked to the Northern Runway plans, this is an exciting opportunity to join Times at a key moment of expansion.
We are seeking a confident leader who thrives in a fast-paced operational environment, champions safety and compliance, and can effectively manage service disruption, people challenges, and operational complexity.
Key Responsibilities- Leadership & People Management
- Lead, support, and motivate drivers to deliver safe, reliable, and professional services for Times.
- Conduct team briefings, ensuring staff are informed, compliant, and fit to drive.
- Provide real-time coaching, guidance, and performance management.
- Manage HR processes including investigations, disciplinary, and grievance meetings.
- Support recruitment activity in partnership with Times recruitment teams.
- Promote a positive team culture built on respect, professionalism, and accountability.
- Daily Service Delivery
- Oversee dispatch, regulation, and control of Times bus services throughout the shift.
- Ensure all duties and routes are staffed, arranging cover for absences or operational gaps.
- Monitor real-time service performance and take corrective action where required.
- Liaise with engineering teams to manage vehicle availability and maintenance.
- Respond dynamically to peaks and airport operational demands.
- Safety, Compliance & Standards
- Ensure full compliance with legal requirements, including PCV licensing and drivers hours.
- Conduct and verify vehicle checks and defect reporting.
- Promote a strong safety-first culture across the Times operation.
- Record, report, and escalate incidents, accidents, and near misses.
- Maintain high standards of vehicle presentation and cleanliness.
- Incident & Disruption Management
- Respond promptly to operational incidents and service disruptions.
- Make timely, risk-aware decisions to protect customers, staff, and Times assets.
- Communicate clearly with drivers, controllers, and senior leadership.
- Coordinate contingency plans, diversions, and replacement services.
- Provide accurate updates to stakeholders.
- Customer Service
- Champion a customer-focused approach across the Times busing operation.
- Support drivers in managing difficult customer situations.
- Handle and resolve customer enquiries and complaints.
- Ensure a reliable and comfortable end-to-end customer experience.
- Resource & Operational Planning
- Deploy resources flexibly to meet fluctuating demand.
- Manage rota variations and staffing levels.
- Contribute to service planning and operational improvements.
- Deputise for the Transport Manager when required.
- Reporting & Administration
- Maintain accurate shift records and performance data.
- Produce reports following incidents or service disruptions.
- Assist with operational investigations and audits.
- Ensure compliance with Times policies and procedures.
About You
- Essential
- Strong knowledge of bus operations, drivers hours rules, and legal compliance.
- Experience managing frontline teams in transport, logistics, or aviation.
- PCV licence.
- Full UK Driving Licence.
- Strong decision-making and organisational skills.
- Competent in Microsoft Office and operational systems.
- Knowledge of health and safety protocols.
- Desirable
- Experience within an airport or large-scale transport environment.
- Experience with scheduling or real-time control software.
What We Are Looking For
- A confident and experienced people leader.
- Calm under pressure in a fast-paced environment.
- Proactive and self-motivated.
- Customer-focused with strong problem-solving skills.
- Committed to safety, compliance, and continuous improvement.
Join us and play a key role in keeping one of Europe's busiest single-runway airports moving safely and efficiently.
Bus Duty Manager employer: Times24 UK Limited
Contact Detail:
Times24 UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bus Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the transport and aviation sectors, especially those who work at Gatwick. A friendly chat can open doors and give you insider info about the Bus Duty Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of bus operations and safety protocols. We want you to showcase your leadership skills and how you handle pressure, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Don’t forget to show off your customer service skills! Think about how you’ve dealt with difficult situations in the past and be ready to share those stories. It’s all about demonstrating that you can keep customers happy while managing a busy operation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Bus Duty Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Bus Duty Manager, you'll be leading a team of drivers, so make sure to highlight your leadership experience in your application. Share specific examples of how you've motivated and supported teams in the past.
Demonstrate Your Problem-Solving Abilities: In this role, you'll need to handle operational disruptions and customer complaints. Use your application to showcase times when you've successfully navigated challenges and made quick decisions under pressure.
Highlight Your Compliance Knowledge: Safety and compliance are key in this position. Be sure to mention your understanding of bus operations, drivers' hours rules, and any relevant legal requirements. This will show us you're serious about maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our exciting team at Times!
How to prepare for a job interview at Times24 UK Limited
✨Know Your Operations
Familiarise yourself with bus operations, especially in an airport setting. Understand the key responsibilities of a Bus Duty Manager and be ready to discuss how you would handle daily service delivery and manage a team of drivers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and support drivers, conduct briefings, and manage HR processes. Be ready to discuss how you promote a positive team culture.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to respond to operational incidents or service disruptions. Be prepared to explain your decision-making process and how you ensure customer safety and satisfaction during challenging situations.
✨Emphasise Safety and Compliance
Understand the legal requirements related to PCV licensing and drivers' hours. Be ready to discuss how you would maintain high safety standards and promote a safety-first culture within the team.