Key Account Director - MENA

Key Account Director Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world. About the role The Key Account Director is responsible for developing strategic partnerships with THE's most important institutional clients. The role focuses on long‑term institutional growth, executive engagement, strategic planning and creating preference for THE at the highest levels of university leadership. Where Core Account Managers look after a broader portfolio, the Key Account Director holds a small number of designated flagship relationships, working at Vice‑Chancellor and President level and setting the multi‑year direction for each institution. Key Responsibilities Strategic partnership delivery units run project planning, events and campaign execution. Solutions (Data, Hiring, Content): own all client engagement and request back‑end set‑up from the Manila fulfilment team; for Data, lead client‑facing onboarding, securing users and peers and delivering training. Onboard new clients cleanly, introducing the delivery lead with a strong brief within 3 days of close, then maintain oversight through regular internal syncs and client check‑ins. Use Manila usage reports and campaign insights to spot renewal and upsell signals, and co‑deliver end‑of campaign reports with the Campaign Manager. Skills confident Salesforce user. Experience coaching or mentoring account managers. Experience across international markets; willingness to travel to client sites and sector events. You do You You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self‑identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.