Company Description Time:o:stat Ltd provides innovative thermostat solutions designed for landlords to reduce heating costs in rental properties. The company’s countdown timer thermostat is tamper-proof and helps limit heating usage when tenants are away, supporting more efficient energy management. Time:o:stat is ideal for student lettings, HMOs, short-term rentals, holiday homes, and serviced properties. By using Time:o:stat, landlords can confidently offer bills-included rent without incurring excessive utility expenses, creating value for both property owners and residents.
Role Description This part-time remote role as a Customer Service Sales Specialist focuses on supporting landlords and property managers who use or are interested in Time:o:stat products. Day-to-day responsibilities include responding to customer inquiries via phone, email, and chat, providing clear product information, and guiding customers through installation problems, usage, and troubleshooting. A key aspect of role will focus on identify new market segments and sales generation. The role also involves identifying customer needs, recommending appropriate solutions, and proactively following up to ensure satisfaction and encourage repeat business. The specialist will collaborate with the production and mobile app providers in a problem solving role.
Part Time: 10am-3pm Monday - Friday (25 hours / week)
Employment / Self Employment options
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to resolve issues efficiently and professionally.
- Sales Experience with excellent phone etiquette and clear written communication skills. Experience identifying opportunities, explaining product benefits, and supporting the closing of deals.
- Experience driving positive Customer Experience and Customer Satisfaction, with a focus on building long-term relationships with high potential customers.
- Experience and comfort working in a flexible role that is dynamic and evolving, with new responsibilities and opportunities.
- Comfort working in a remote environment, with strong time management, organization, and self-motivation.
- Ability to quickly learn technical product details and explain them in simple terms to non-technical customers.
- Previous experience in property management, smart home technology, sales and customer support is an advantage.
- Proficiency with Shopify, mail chimp systems and common social media and communication tools; relevant training or education in business, communications, or a related field is beneficial.
- Experience with Ai video generation, Capcut, Youtube and social media marketing would also be beneficial.
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