At a Glance
- Tasks: Manage utility billing operations and ensure accurate invoice validation.
- Company: Fast-growing independent utilities consultancy with a supportive team.
- Benefits: Competitive salary, hybrid working, career progression, and birthday leave.
- Other info: Great opportunity for growth in a thriving bureau services environment.
- Why this job: Join a dynamic team and make a real impact in the utilities sector.
- Qualifications: Experience in utilities, strong analytical skills, and attention to detail.
The predicted salary is between 30000 - 35000 € per year.
Salary & Package: £30,000 – £35,000 DOE Plus Monthly Bonus Opportunities - TBD
Company pension scheme (5% employee / 3% employer)
Hybrid working
Full training and onboarding support
Career progression within a growing bureau services team
Holiday + bank holidays + birthday leave
About the Role: Our client is a fast-growing independent utilities consultancy and bureau services provider, specialising in electricity, gas, water procurement, heat network billing, and tenant recharging across the UK. They are hiring a Bureau Account Manager to join their Bureau Services team in a hands-on operational and client-facing role, combining utility billing, invoice validation, account management, and customer support. This role sits at the heart of the bureau function, ensuring accurate billing, effective validation of supplier invoices, and high-quality service delivery to both residential and commercial clients. The ideal candidate will be confident working with high-volume data, financial accuracy, and complex utility billing processes, while also supporting client relationships and operational delivery across multiple accounts.
Job Responsibilities:
- Manage day-to-day bureau and utility billing operations
- Validate supplier invoices and investigate billing discrepancies
- Support residential tenant recharging and utility billing processes
- Act as the main point of contact for client and customer enquiries
- Liaise with utility suppliers to resolve billing and metering issues
- Submit and manage meter readings and monitor missing consumption data
- Handle high volumes of billing and financial data accurately
- Assist with account reconciliations and payment allocations
- Produce monthly billing reports, summaries, and consumption analysis
- Maintain accurate records across billing and energy management systems
- Support onboarding of new clients and utility account setups
- Attend client meetings relating to billing and heat network services
- Support continuous improvement of internal bureau systems and processes
- Provide support for customer portals and reporting tools
Requirements:
- Previous experience in energy bureau, utilities, billing, or account management (essential)
- Strong understanding of utility billing processes and invoice validation
- Excellent attention to detail and high level of accuracy
- Strong analytical and problem-solving ability
- Confident working with large datasets and Excel (formulas, VLOOKUPs, data handling)
- Strong communication and customer service skills
- Ability to manage workload independently within SLA-driven environment
- Experience with CRM or billing systems
Highly Desirable:
- Experience with heat networks or tenant recharging
- Exposure to managing agents, property developers, or commercial portfolios
- UK driving licence (beneficial due to location and travel requirements)
Bureau Account Manager – Utilities (Billing & Validation) in London employer: Timely Recruit
Join a dynamic and fast-growing independent utilities consultancy that values its employees through a supportive work culture and ample career progression opportunities. With a competitive salary, hybrid working options, and a comprehensive benefits package including a pension scheme and additional leave for birthdays, this role as a Bureau Account Manager offers a meaningful opportunity to contribute to essential utility services while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bureau Account Manager – Utilities (Billing & Validation) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of utility billing processes and invoice validation. We recommend practising common interview questions and even role-playing with a friend. Show them you’re not just a candidate, but the perfect fit for their Bureau Account Manager role!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Bureau Account Manager gig. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Bureau Account Manager – Utilities (Billing & Validation) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Bureau Account Manager role. Highlight your experience in utilities, billing, and account management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description. We love a good story!
Show Off Your Attention to Detail:Since this role involves managing high volumes of data and ensuring accuracy, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work and pay attention to the little things.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Timely Recruit
✨Know Your Numbers
Since this role involves handling high volumes of billing and financial data, brush up on your numerical skills. Be prepared to discuss your experience with Excel, especially formulas and VLOOKUPs, as well as any specific examples where you've successfully managed complex datasets.
✨Understand the Utility Landscape
Familiarise yourself with the utility billing processes and common challenges in the industry. Research the company’s services and be ready to talk about how you can contribute to their operations, particularly in areas like invoice validation and client support.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled billing discrepancies or improved processes in previous roles. Highlight your analytical abilities and how they’ve helped you resolve issues efficiently, as this will resonate well with the interviewers.
✨Communicate Clearly
Strong communication is key in this client-facing role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex billing issues to clients who may not have a technical background, ensuring you demonstrate your customer service skills.
