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For Companies At a Glance
- Tasks: Be the go-to person for clients, solving queries and providing top-notch support.
- Company: Join a growing consultancy focused on sustainability and waste management.
- Benefits: Enjoy hybrid work, private medical insurance, and extra leave for your birthday!
- Why this job: Make a real impact while working in a dynamic, supportive environment.
- Qualifications: 2 years in customer service, strong communication skills, and a passion for sustainability.
- Other info: Work from home two days a week after probation; perfect for balancing studies!
Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)
Salary: £24,000 (Depending on Experience)
Benefits:
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
- An additional day off each year to celebrate your birthday or an alternative special event
The Role:
Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients. This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.
Job Responsibilities:
- Be the first point of contact for clients and suppliers via phone and email.
- Deliver high-quality, timely support by resolving client and supplier queries efficiently.
- Maintain accurate records by updating and closing cases within the internal portal.
- Provide support to the broader Waste team including Account Managers and Compliance staff.
- Handle administrative tasks such as document collection and uploading.
- Ensure services are delivered to internal SLAs and exceed client expectations.
Professional and Personal Attributes:
- A minimum of 2 years’ experience in a Customer Service or Client support role.
- A dynamic, client-focused mindset with a passion for delivering great service.
- Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
- Strong organisational and multitasking skills under pressure.
- A detail-oriented problem-solver who takes initiative and follows through.
- Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
- GCSE English & Maths (Grade C/Level 4 or above).
- A genuine interest in ESG, sustainability, and helping organisations make a positive impact.
Customer Service Specialist employer: Timely Recruit
Contact Detail:
Timely Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the company's values and mission, especially their focus on sustainability and waste consultancy. This will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you've successfully resolved client issues. Highlight your problem-solving skills and how you maintained high service standards under pressure.
✨Tip Number 3
Brush up on your knowledge of CRM systems and Microsoft Office tools, particularly Excel and Outlook. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client support roles. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sustainability. Mention why you are interested in this role and how your skills align with the company's values and mission.
Highlight Relevant Skills: In your application, specifically mention your proficiency in MS Excel, Word, Outlook, and any CRM systems you've used. Also, include examples of how you've successfully managed multiple tasks under pressure.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples of how you've built strong relationships with clients or colleagues in previous positions. This will demonstrate your ability to thrive in a people-focused environment.
How to prepare for a job interview at Timely Recruit
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping clients and solving their problems. Share specific examples from your past experiences where you went above and beyond to deliver exceptional service.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you've built strong relationships with clients and colleagues in previous roles.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised under pressure. You might want to share a situation where your organisational skills helped you meet a tight deadline or resolve a complex issue.
✨Research the Company’s Values
Familiarise yourself with the company's focus on sustainability and ESG. Be ready to discuss why these values resonate with you and how you can contribute to their mission of making a positive impact.
