Account Manager

Job Description – Account Manager – Waste Title: Account Manager – Waste Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post- probation) Salary: £30,000 + £3,000 car allowance ( Depending on Experience) Benefits: – Pension – Private medical insurance – Life assurance – Cycle to work scheme – 22 days annual leave (increasing by one day each year to 25 days) – An additional day off each year to celebrate your birthday or an alternative special event. The Role: Our client is seeking a proactive and client-focused Waste Account Manager to join our high-performing waste division. In this role, you’ll manage key client relationships and help deliver measurable environmental improvements — including increased recycling, landfill diversion, and cost reduction strategies. This is a hands-on role ideal for someone passionate about sustainability and operational excellence. Job Responsibilities: • Manage 25–35 client accounts across the UK, focusing on exceptional customer service and waste strategy delivery. • Identify and implement initiatives that improve client waste performance and reduce waste costs. • Conduct UK-wide site visits, lead site mobilisations, and manage service rollouts. • Handle escalations, liaise with suppliers, and ensure timely resolution of service issues. • Carry out monthly invoice reviews and performance reporting. • Upsell value-added services to existing clients. • Contribute to internal waste strategy discussions and best practice sharing. Professional and Personal Attributes: • Proven experience in client relationship management role. • Dynamic personality and excellent client focused communication. • Strong communication, negotiation, and problem-solving skills.• Ability to manage complex issues across multiple client accounts. • Proficiency in MS Excel, Word, Outlook, and reporting tools. • Excellent time management, organisation, and ability to work independently. • Valid UK driving licence and willingness to travel across the UK. • A passion for ESG, sustainability, and circular economy principles is highly desirable