At a Glance
- Tasks: Manage utility billing operations and ensure accurate invoice validation.
- Company: Fast-growing independent utilities consultancy with a supportive team culture.
- Benefits: Competitive salary, monthly bonuses, hybrid working, and career progression.
- Other info: Enjoy holiday leave, birthday leave, and ongoing training support.
- Why this job: Join a dynamic team and make a real impact in the utilities sector.
- Qualifications: Experience in utilities billing and strong analytical skills required.
The predicted salary is between 30000 - 35000 £ per year.
Salary & Package: £30,000 – £35,000 DOE
Plus Monthly Bonus Opportunities - TBD
Company pension scheme (5% employee / 3% employer)
Hybrid working
Full training and onboarding support
Career progression within a growing bureau services team
Holiday + bank holidays + birthday leave
About the Role:
Our client is a fast-growing independent utilities consultancy and bureau services provider, specialising in electricity, gas, water procurement, heat network billing, and tenant recharging across the UK. They are hiring a Bureau Account Manager to join their Bureau Services team in a hands-on operational and client-facing role, combining utility billing, invoice validation, account management, and customer support. This role sits at the heart of the bureau function, ensuring accurate billing, effective validation of supplier invoices, and high-quality service delivery to both residential and commercial clients. The ideal candidate will be confident working with high-volume data, financial accuracy, and complex utility billing processes, while also supporting client relationships and operational delivery across multiple accounts.
Job Responsibilities:
- Manage day-to-day bureau and utility billing operations
- Validate supplier invoices and investigate billing discrepancies
- Support residential tenant recharging and utility billing processes
- Act as the main point of contact for client and customer enquiries
- Liaise with utility suppliers to resolve billing and metering issues
- Submit and manage meter readings and monitor missing consumption data
- Handle high volumes of billing and financial data accurately
- Assist with account reconciliations and payment allocations
- Produce monthly billing reports, summaries, and consumption analysis
- Maintain accurate records across billing and energy management systems
- Support onboarding of new clients and utility account setups
- Attend client meetings relating to billing and heat network services
- Support continuous improvement of internal bureau systems and processes
- Provide support for customer portals and reporting tools
Requirements:
- Previous experience in energy bureau, utilities, billing, or account management (essential)
- Strong understanding of utility billing processes and invoice validation
- Excellent attention to detail and high level of accuracy
- Strong analytical and problem-solving ability
- Confident working with large datasets and Excel (formulas, VLOOKUPs, data handling)
- Strong communication and customer service skills
- Ability to manage workload independently within SLA-driven environment
- Experience with CRM or billing systems
Highly Desirable:
- Experience with heat networks or tenant recharging
- Exposure to managing agents, property developers, or commercial portfolios
- UK driving licence (beneficial due to location and travel requirements)
Billing Account Manager in Watford employer: Timely Recruit Ltd
Join a dynamic and fast-growing independent utilities consultancy that values its employees through a supportive work culture and ample career progression opportunities. With a competitive salary, hybrid working options, and a comprehensive benefits package including a pension scheme and additional leave for birthdays, this role as a Bureau Account Manager offers a meaningful opportunity to contribute to essential utility services while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Account Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their billing processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to account management and utility billing. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Billing Account Manager in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Bureau Account Manager. Highlight your experience in utility billing and account management, and don’t forget to showcase your attention to detail and analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, especially around managing high-volume data and client relationships.
Show Off Your Skills:We want to see your skills in action! If you’ve got experience with Excel, CRM systems, or any relevant software, make sure to mention it. Give examples of how you’ve used these tools to solve problems or improve processes.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Timely Recruit Ltd
✨Know Your Numbers
As a Billing Account Manager, you'll be dealing with high volumes of data and financial accuracy. Brush up on your Excel skills, especially formulas and VLOOKUPs, so you can confidently discuss how you've handled large datasets in the past.
✨Understand the Utility Landscape
Familiarise yourself with utility billing processes and common discrepancies that arise. Being able to speak knowledgeably about these topics will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled billing issues or discrepancies in previous roles. Highlighting your analytical abilities and how you resolved challenges will demonstrate your value as a proactive team member.
✨Communicate Effectively
Since this role involves client interaction, practice articulating your thoughts clearly. Think about how you would explain complex billing processes to clients who may not have a technical background, showcasing your strong communication skills.
