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- Tasks: Assist clients and suppliers with queries via phone and email, ensuring exceptional service.
- Company: Join a growing sustainability consultancy focused on making a positive impact.
- Benefits: Enjoy hybrid working, private medical insurance, life assurance, and 22 days annual leave.
- Why this job: Be part of a dynamic team that values client support and sustainability.
- Qualifications: 2 years in customer service, GCSE English & Maths, and proficiency in MS Office.
- Other info: Celebrate your birthday with an extra day off each year!
The predicted salary is between 19200 - 28800 £ per year.
Location: Surrey, United Kingdom (Hybrid - 3 days office / 2 days WFH post-probation)
Salary: £24,000 (Depending on Experience)
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
- An additional day off each year to celebrate your birthday or an alternative special occasion
Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.
This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.
Responsibilities:
- Be the first point of contact for clients and suppliers via phone and email.
- Deliver high-quality, timely support by resolving client and supplier queries efficiently.
- Provide support to the broader Waste team including Account Managers and Compliance staff.
- Handle administrative tasks such as document collection and uploading.
- Ensure services are delivered to internal SLAs and exceed client expectations.
Requirements:
- A minimum of 2 years’ experience in a Customer Service or Client support role.
- A dynamic, client-focused mindset with a passion for delivering great service.
- Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
- GCSE English & Maths (Grade C/Level 4 or above).
- A genuine interest in ESG, sustainability, and helping organisations make a positive impact.
Part Time Evening and Weekends Customer Care Assistant employer: Timely Recruit Ltd
Contact Detail:
Timely Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with the company's values and mission, especially their focus on sustainability and ESG. This will help you demonstrate your genuine interest in their work during any conversations or interviews.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you've successfully resolved client issues. Highlighting your problem-solving skills will show that you're a great fit for this dynamic position.
✨Tip Number 3
Brush up on your knowledge of common CRM systems and tools, as well as MS Excel, Word, and Outlook. Being able to confidently discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client support roles. Emphasise any specific achievements or skills that align with the job description, such as problem-solving abilities and proficiency in MS Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your interest in sustainability and how it relates to the role. Use specific examples from your past experiences to demonstrate your suitability for the position.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as communication, administrative tasks, and familiarity with CRM systems. This will help the employer see you as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Timely Recruit Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping clients and solving their problems. Share specific examples from your past experiences where you went above and beyond to deliver exceptional service.
✨Demonstrate Your Knowledge of Sustainability
Since the role is within a sustainability consultancy, it’s important to show that you have a genuine interest in ESG and sustainability. Prepare to discuss any relevant experiences or knowledge you have in this area.
✨Highlight Your Technical Skills
Be ready to talk about your proficiency in MS Excel, Word, Outlook, and any CRM systems you've used. You might be asked to provide examples of how you've used these tools to improve efficiency or support clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past situations where you resolved conflicts or managed difficult clients, and be prepared to explain your thought process.
