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- Tasks: Be the go-to person for clients, solving queries and providing top-notch support.
- Company: Join a vibrant sustainability consultancy making a real difference in waste management.
- Benefits: Enjoy hybrid work, 22 days leave plus your birthday off, and great perks like private medical insurance.
- Why this job: Perfect for those who love helping others and want to contribute to sustainability efforts.
- Qualifications: 2 years in customer service, strong communication skills, and a passion for ESG and sustainability.
- Other info: Work in a dynamic team with opportunities for growth and development.
The predicted salary is between 24000 - 33600 £ per year.
Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)
Salary: £24,000 (Depending on Experience)
Benefits:
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
- An additional day off each year to celebrate your birthday or an alternative special event.
The Role: Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients. This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.
Job Responsibilities:
- Be the first point of contact for clients and suppliers via phone and email.
- Deliver high-quality, timely support by resolving client and supplier queries efficiently.
- Maintain accurate records by updating and closing cases within the internal portal.
- Provide support to the broader Waste team including Account Managers and Compliance staff.
- Handle administrative tasks such as document collection and uploading.
- Ensure services are delivered to internal SLAs and exceed client expectations.
Professional and Personal Attributes:
- A minimum of 2 years’ experience in a Customer Service or Client support role.
- A dynamic, client-focused mindset with a passion for delivering great service.
- Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
- Strong organisational and multitasking skills under pressure.
- A detail-oriented problem-solver who takes initiative and follows through.
- Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
- GCSE English & Maths (Grade C/Level 4 or above).
- A genuine interest in ESG, sustainability, and helping organisations make a positive impact.
Customer Service Representative (Surrey) employer: Timely Recruit Ltd
Contact Detail:
Timely Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Surrey)
✨Tip Number 1
Familiarise yourself with the principles of sustainability and waste management. Understanding these concepts will not only help you in interviews but also demonstrate your genuine interest in the field, which is crucial for a role focused on ESG.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since this position requires excellent communication to build relationships with clients and internal teams, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved client issues. This will highlight your dynamic, client-focused mindset that the employer is looking for.
✨Tip Number 4
Get comfortable with the software tools mentioned in the job description, like MS Excel and CRM systems. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
We think you need these skills to ace Customer Service Representative (Surrey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client support roles. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and your client-focused mindset. Mention how your previous experiences align with the responsibilities of the Customer Service Assistant role and why you want to work for this particular company.
Highlight Relevant Skills: In your application, specifically mention your proficiency in MS Excel, Word, Outlook, and any CRM systems you've used. Also, discuss your organisational and multitasking abilities, as these are crucial for the role.
Show Enthusiasm for ESG: Express your genuine interest in environmental, social, and governance (ESG) issues. This can set you apart from other candidates and show that you align with the company's values and mission.
How to prepare for a job interview at Timely Recruit Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping clients and solving their problems. Share specific examples from your past experiences where you went above and beyond to deliver exceptional service.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you've built strong relationships with clients and internal teams in previous roles.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised under pressure. You might want to share a time when you successfully handled competing priorities while maintaining high service standards.
✨Research the Company’s Values
Familiarise yourself with the company's focus on sustainability and ESG. Be ready to discuss why these values resonate with you and how you can contribute to their mission of making a positive impact.