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- Tasks: Be the first point of contact for clients, solving queries and providing exceptional service.
- Company: Join a growing sustainability consultancy focused on making a positive impact.
- Benefits: Enjoy hybrid work, private medical insurance, life assurance, and 22 days annual leave.
- Why this job: Perfect for those passionate about customer service and sustainability in a dynamic environment.
- Qualifications: Requires 2 years in customer service, strong communication skills, and GCSE English & Maths.
- Other info: Celebrate your birthday with an extra day off each year!
The predicted salary is between 19200 - 33600 ÂŁ per year.
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Timely Recruit Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Timely Recruit Ltd Job Description – Customer Service Assistant Title: Customer Service Assistant Location : Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation) Salary : ÂŁ24,000 ( Depending on Experience) – Private medical insurance – Life assurance – Cycle to work scheme – 22 days annual leave (increasing by one day each year to 25 days) – An additional day off each year to celebrate your birthday or an alternative special event. The Role: Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients. This is a hybrid position based in Surrey, with the option to work from home two days per week after probation. Job Responsibilities : Be the first point of contact for clients and suppliers via phone and email. Deliver high-quality, timely support by resolving client and supplier queries efficiently. Maintain accurate records by updating and closing cases within the internal portal. Provide support to the broader Waste team including Account Managers and Compliance staff. Handle administrative tasks such as document collection and uploading. Ensure services are delivered to internal SLAs and exceed client expectations. Professional and Personal Attributes : A minimum of 2 years’ experience in a Customer Service or Client support role. A dynamic, client-focused mindset with a passion for delivering great service. Excellent communication skills and the ability to build strong relationships with both clients and internal teams. Strong organisational and multitasking skills under pressure. A detail-oriented problem-solver who takes initiative and follows through. Proficient in MS Excel, Word, Outlook , and internal CRM/portal systems. GCSE English & Maths (Grade C/Level 4 or above). A genuine interest in ESG, sustainability , and helping organisations make a positive impact. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Consulting and Customer Service Industries Business Consulting and Services, Environmental Services, and Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Timely Recruit Ltd by 2x Sign in to set job alerts for “Customer Service Representative” roles. Woking, England, United Kingdom 1 month ago Staines-Upon-Thames, England, United Kingdom 1 week ago Guildford, England, United Kingdom 1 week ago Staines-Upon-Thames, England, United Kingdom 2 weeks ago Surrey, England, United Kingdom 2 months ago Woking, England, United Kingdom 5 days ago Customer Service Executive (Fixed Term Contract) Camberley, England, United Kingdom 2 weeks ago Weybridge, England, United Kingdom 1 week ago Customer Relationship Manager (CRM) – QuickStat Surrey, England, United Kingdom 3 days ago Customer Relationship Manager (CRM) – QuickStat Surrey, England, United Kingdom 1 week ago Epsom, England, United Kingdom 2 days ago Redhill, England, United Kingdom 1 month ago Farnham, England, United Kingdom 5 days ago Camberley, England, United Kingdom 2 weeks ago Addlestone, England, United Kingdom 1 week ago Brooklands, England, United Kingdom 2 days ago Stanwell, England, United Kingdom 1 day ago Staines-Upon-Thames, England, United Kingdom 1 day ago Epsom, England, United Kingdom 2 weeks ago Stanwell, England, United Kingdom 5 days ago Egham, England, United Kingdom 2 weeks ago Addlestone, England, United Kingdom 1 month ago Reigate, England, United Kingdom 2 days ago Redhill, England, United Kingdom 2 days ago Camberley, England, United Kingdom 4 days ago Egham, England, United Kingdom 2 weeks ago Camberley, England, United Kingdom 1 month ago Reigate, England, United Kingdom 1 week ago Gatwick, England, United Kingdom 4 months ago Ripley, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Service Representative employer: Timely Recruit Ltd
Contact Detail:
Timely Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's values and mission, especially their focus on sustainability. This will help you align your responses during interviews and demonstrate your genuine interest in their work.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you successfully resolved client issues. Highlight your problem-solving skills and ability to maintain high service standards under pressure.
✨Tip Number 3
Brush up on your knowledge of CRM systems and Microsoft Office tools, particularly Excel and Outlook. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client support roles. Emphasise skills like problem-solving, communication, and organisation, as these are key for the Customer Service Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've successfully resolved client issues in the past and how your values align with sustainability and ESG.
Highlight Relevant Skills: In your application, clearly list your proficiency in MS Excel, Word, Outlook, and any CRM systems you've used. This will demonstrate your technical capabilities, which are important for maintaining accurate records and supporting the team.
Show Enthusiasm for the Role: Express your genuine interest in the company’s mission and the role itself. Mention why you want to work in a sustainability-focused consultancy and how you can contribute to their goals.
How to prepare for a job interview at Timely Recruit Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping clients and solving their problems. Share specific examples from your past experiences where you went above and beyond to deliver exceptional service.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved client issues. Highlight your thought process and the steps you took to ensure a positive outcome, showcasing your detail-oriented approach.
✨Familiarise Yourself with the Company’s Values
Research Timely Recruit Ltd and their focus on sustainability and waste consultancy. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Practice Effective Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews to refine your ability to build rapport and convey information effectively.
