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- Tasks: Support Energy Consultants with admin tasks and manage client data.
- Company: Join a fast-growing energy brokerage making waves in the commercial electricity and gas sector.
- Benefits: Enjoy hybrid/remote work options and a competitive salary with achievable bonuses.
- Why this job: Perfect for organised team players eager to learn in a dynamic industry.
- Qualifications: 5 years of admin experience in the energy sector and strong Excel skills required.
- Other info: Opportunity for growth in a supportive environment that values initiative.
The predicted salary is between 28000 - 35000 £ per year.
A growing and fast-paced energy brokerage is seeking an enthusiastic and highly organised Client Services Administrator to join their expanding team. This position is key to ensuring the seamless delivery of our services in the Commercial Electricity and Gas sector. Ideally, a candidate who comes from the energy sector with experience in commercial electricity and gas.
You will be responsible for handling administrative processes, maintaining supplier and client data, and supporting pricing and contract workflows—all while gaining knowledge of the energy procurement industry. This role would suit someone who thrives on structure, enjoys being a dependable team player, and is eager to learn and grow.
Job Responsibilities:- Provide administrative support to Energy Consultants and the wider team.
- Accurately input data and manage client billing documentation.
- Maintain and utilise the company CRM system to track contracts and communications.
- Coordinate contract management processes including start/end dates, live status, and terminations.
- Prepare client documents and supplier spreadsheets in Excel.
- Liaise with suppliers via phone and email to resolve queries and manage submissions.
- Support the client renewal process by identifying and preparing contract opportunities.
- Submit meter readings, VAT declarations, and direct debit mandates to suppliers.
- Ensure compliance with internal SLAs and support company growth objectives.
- Minimum of 5 years’ experience in administrative roles (energy/utilities sector required).
- Excellent organisational skills and a strong attention to detail.
- Confident communicator with a clear telephone manner.
- Able to manage workload independently while collaborating with the wider team.
- Proactive, adaptable, and eager to learn new systems and processes.
- Strong working knowledge of Microsoft Office, especially Excel.
- Experience working with CRM or internal portal systems.
- A reliable team player with a flexible, solution-focused approach.
This is an exciting opportunity for someone with a strong administrative background and an interest in energy procurement to grow within a business that values initiative, reliability, and continuous development.
Client Services Representative employer: Timely Recruit Ltd
Contact Detail:
Timely Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative
✨Tip Number 1
Familiarise yourself with the energy sector, particularly commercial electricity and gas. Understanding industry terminology and current trends will not only boost your confidence but also impress potential employers during conversations.
✨Tip Number 2
Network with professionals in the energy brokerage field. Attend industry events or join online forums to connect with others who can provide insights and possibly refer you to opportunities at companies like us.
✨Tip Number 3
Brush up on your Excel skills, as this role requires strong proficiency in managing spreadsheets. Consider taking an online course or practicing with sample data to enhance your capabilities before applying.
✨Tip Number 4
Prepare to discuss your previous administrative experience in detail. Be ready to share specific examples of how you've successfully managed workloads, supported teams, and maintained data accuracy in past roles.
We think you need these skills to ace Client Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within the energy or utilities sector. Emphasise your organisational skills and any specific achievements that demonstrate your ability to manage client data and support contract workflows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in the energy sector and how it aligns with the responsibilities of the Client Services Administrator position. Be sure to express your eagerness to learn and grow within the team.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office, especially Excel, and any experience you have with CRM systems. These skills are crucial for the role, so make them stand out.
Showcase Your Communication Skills: Since the role requires liaising with suppliers and clients, include examples of your strong communication skills in your application. Whether it's through previous job experiences or specific situations, demonstrate how you effectively manage communications and resolve queries.
How to prepare for a job interview at Timely Recruit Ltd
✨Show Your Organisational Skills
As a Client Services Administrator, you'll need to demonstrate your excellent organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your ability to stay structured and efficient.
✨Familiarise Yourself with the Energy Sector
Since this role is within the energy brokerage sector, it's crucial to have a good understanding of commercial electricity and gas. Research current trends, challenges, and key players in the industry to show your enthusiasm and knowledge during the interview.
✨Practice Your Communication Skills
You'll be liaising with suppliers and clients regularly, so practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your telephone manner and ensure you can communicate effectively.
✨Demonstrate Your Proactivity
The job description mentions the importance of being proactive and adaptable. Think of instances where you've taken the initiative to solve a problem or improve a process in your previous roles, and be ready to share these examples during your interview.
