At a Glance
- Tasks: Manage utility billing operations and support client relationships in a dynamic environment.
- Company: Fast-growing independent utilities consultancy with a focus on innovation.
- Benefits: Competitive salary, monthly bonuses, pension scheme, and holiday leave including birthday leave.
- Other info: Great career progression opportunities and full training provided.
- Why this job: Join a vibrant team and make a real impact in the utilities sector.
- Qualifications: Experience in utilities billing and strong analytical skills required.
The predicted salary is between 30000 - 40000 € per year.
Salary & Package
- Plus Monthly Bonus Opportunities - TBD
- Company pension scheme (5% employee / 3% employer)
- Full training and onboarding support
- Career progression within a growing bureau services team
- Holiday + bank holidays + birthday leave
About the Role
Our client is a fast-growing independent utilities consultancy and bureau services provider, specialising in electricity, gas, water procurement, heat network billing, and tenant recharging across the UK. They are hiring a Bureau Account Manager to join their Bureau Services team in a hands-on operational and client-facing role, combining utility billing, invoice validation, account management, and customer support. This role sits at the heart of the bureau function, ensuring accurate billing, effective validation of supplier invoices, and high-quality service delivery to both residential and commercial clients. The ideal candidate will be confident working with high-volume data, financial accuracy, and complex utility billing processes, while also supporting client relationships and operational delivery across multiple accounts.
Job Responsibilities
- Manage day-to-day bureau and utility billing operations
- Validate supplier invoices and investigate billing discrepancies
- Support residential tenant recharging and utility billing processes
- Act as the main point of contact for client and customer enquiries
- Liaise with utility suppliers to resolve billing and metering issues
- Submit and manage meter readings and monitor missing consumption data
- Handle high volumes of billing and financial data accurately
- Assist with account reconciliations and payment allocations
- Produce monthly billing reports, summaries, and consumption analysis
- Maintain accurate records across billing and energy management systems
- Support onboarding of new clients and utility account setups
- Attend client meetings relating to billing and heat network services
- Support continuous improvement of internal bureau systems and processes
- Provide support for customer portals and reporting tools
Requirements
- Previous experience in energy bureau, utilities, billing, or account management (essential)
- Strong understanding of utility billing processes and invoice validation
- Excellent attention to detail and high level of accuracy
- Strong analytical and problem-solving ability
- Confident working with large datasets and Excel (formulas, VLOOKUPs, data handling)
- Strong communication and customer service skills
- Ability to manage workload independently within SLA-driven environment
- Experience with CRM or billing systems
Highly Desirable
- Experience with heat networks or tenant recharging
- Exposure to managing agents, property developers, or commercial portfolios
- UK driving licence (beneficial due to location and travel requirements)
Billing Specialist employer: Timely Recruit Ltd
Join a dynamic and fast-growing independent utilities consultancy that values its employees through comprehensive training, career progression opportunities, and a supportive work culture. With a focus on employee well-being, the company offers a competitive salary package, including monthly bonuses, a pension scheme, and generous holiday allowances, making it an excellent place for those seeking meaningful and rewarding employment in the utilities sector.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and account management. We recommend role-playing with a friend or using mock interview tools. The more comfortable you are, the better you'll shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on any projects related to utility billing or data analysis, compile them into a neat presentation. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Billing Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Specialist role. Highlight your experience in utility billing, invoice validation, and account management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Bureau Services team. Share specific examples of your past experiences that relate to the job description.
Show Off Your Attention to Detail:Since this role involves handling high volumes of data and ensuring accuracy, make sure to showcase your attention to detail in your application. A well-structured CV and cover letter can really make a difference!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Timely Recruit Ltd
✨Know Your Numbers
As a Billing Specialist, you'll be dealing with high volumes of data and financial accuracy. Brush up on your Excel skills, especially formulas like VLOOKUP and pivot tables. Being able to demonstrate your proficiency with data handling during the interview will show that you're ready for the role.
✨Understand Utility Billing Processes
Make sure you have a solid grasp of utility billing processes and invoice validation. Research common discrepancies and how to resolve them. This knowledge will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved billing issues or improved processes. Highlighting your analytical abilities and problem-solving skills will demonstrate that you can handle the complexities of the role effectively.
✨Communicate Clearly
Strong communication is key in this role, especially when liaising with clients and suppliers. Practice articulating your thoughts clearly and concisely. You might even want to role-play common client scenarios to build your confidence in handling enquiries.
