At a Glance
- Tasks: Manage utility billing operations and ensure accurate invoicing for clients.
- Company: Fast-growing independent utilities consultancy with a supportive team culture.
- Benefits: Competitive salary, hybrid working, career progression, and extra holiday leave.
- Other info: Opportunity for continuous improvement and professional development.
- Why this job: Join a dynamic team and make a real impact in the utilities sector.
- Qualifications: Experience in utilities or account management and strong analytical skills.
The predicted salary is between 30000 - 35000 £ per year.
Salary & Package
- £30,000 – £35,000 DOE
- Plus Monthly Bonus Opportunities - TBD
- Company pension scheme (5% employee / 3% employer)
- Hybrid working
- Full training and onboarding support
- Career progression within a growing bureau services team
- Holiday + bank holidays + birthday leave
About the Role
Our client is a fast-growing independent utilities consultancy and bureau services provider, specialising in electricity, gas, water procurement, heat network billing, and tenant recharging across the UK. They are hiring a Bureau Account Manager to join their Bureau Services team in a hands-on operational and client-facing role, combining utility billing, invoice validation, account management, and customer support. This role sits at the heart of the bureau function, ensuring accurate billing, effective validation of supplier invoices, and high-quality service delivery to both residential and commercial clients. The ideal candidate will be confident working with high-volume data, financial accuracy, and complex utility billing processes, while also supporting client relationships and operational delivery across multiple accounts.
Job Responsibilities
- Manage day-to-day bureau and utility billing operations
- Validate supplier invoices and investigate billing discrepancies
- Support residential tenant recharging and utility billing processes
- Act as the main point of contact for client and customer enquiries
- Liaise with utility suppliers to resolve billing and metering issues
- Submit and manage meter readings and monitor missing consumption data
- Handle high volumes of billing and financial data accurately
- Assist with account reconciliations and payment allocations
- Produce monthly billing reports, summaries, and consumption analysis
- Maintain accurate records across billing and energy management systems
- Support onboarding of new clients and utility account setups
- Attend client meetings relating to billing and heat network services
- Support continuous improvement of internal bureau systems and processes
- Provide support for customer portals and reporting tools
Requirements
- Previous experience in energy bureau, utilities, billing, or account management (essential)
- Strong understanding of utility billing processes and invoice validation
- Excellent attention to detail and high level of accuracy
- Strong analytical and problem-solving ability
- Confident working with large datasets and Excel (formulas, VLOOKUPs, data handling)
- Strong communication and customer service skills
- Ability to manage workload independently within SLA-driven environment
- Experience with CRM or billing systems
Highly Desirable:
- Experience with heat networks or tenant recharging
- Exposure to managing agents, property developers, or commercial portfolios
- UK driving licence (beneficial due to location and travel requirements)
Billing Account Manager employer: Timely Recruit Ltd
Join a dynamic and fast-growing independent utilities consultancy that values its employees through a supportive work culture and ample career progression opportunities. With a competitive salary, hybrid working options, and a comprehensive benefits package including a pension scheme and additional leave for birthdays, this role as a Bureau Account Manager offers a meaningful opportunity to contribute to essential utility services while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and account management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your work, especially if you’ve handled high-volume data or complex billing processes. This will help you stand out and demonstrate your expertise in utility billing and invoice validation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our growing team, so make sure you put your best foot forward!
We think you need these skills to ace Billing Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bureau Account Manager role. Highlight your experience in utility billing and account management, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, especially around managing high-volume data and client relationships.
Show Off Your Skills:We want to see your skills in action! If you’ve got experience with Excel, CRM systems, or any relevant software, make sure to mention it. We love candidates who can handle large datasets and have a knack for problem-solving.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing bureau services team!
How to prepare for a job interview at Timely Recruit Ltd
✨Know Your Numbers
Since this role involves handling high volumes of billing and financial data, brush up on your numerical skills. Be prepared to discuss your experience with Excel, especially formulas and VLOOKUPs, as well as any specific examples where you’ve successfully managed complex billing processes.
✨Showcase Your Problem-Solving Skills
The ability to investigate billing discrepancies is crucial. Think of a time when you faced a challenge in your previous roles and how you resolved it. Be ready to share this story during the interview to demonstrate your analytical mindset and problem-solving abilities.
✨Client Communication is Key
As the main point of contact for client enquiries, strong communication skills are essential. Prepare to discuss how you've effectively managed client relationships in the past. Highlight any experiences where you’ve turned a difficult situation into a positive outcome.
✨Understand the Industry
Familiarise yourself with the utilities sector, particularly around billing and validation processes. Research the company’s services and be ready to discuss how your background aligns with their operations. This shows genuine interest and helps you stand out as a candidate who’s invested in the role.
