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For Companies At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and communication.
- Company: Join a high-performing team focused on exceptional client care.
- Benefits: Enjoy hybrid work, private medical insurance, and 22 days annual leave.
- Why this job: Perfect for those passionate about client relationships and problem-solving.
- Qualifications: Experience in account management or customer service is essential.
- Other info: Full UK driving licence required; based in Surrey.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Job Description – Account Manager – Client Services
Title: Account Administrator / Manager – Client Services Focus
Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)
Salary: £30,000 + £3,000 car allowance (Depending on Experience)
Benefits:
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
The Role:
Our client is looking for a dedicated and client-focused Account Administrator / Manager to join their high-performing team. In this role, your primary focus will be on delivering exceptional customer service, maintaining strong client communication, and ensuring every account receives tailored, high-impact support.
You will act as the key point of contact for your clients, helping them maximise the value of services provided while building long-term, trusted relationships. This role is ideal for someone with a passion for client care, a knack for solving problems, and a drive to deliver outstanding service across every interaction.
Key Responsibilities:
- Manage a portfolio of client accounts across the UK with a strong emphasis on delivering top-tier customer service.
- Build and maintain trusted relationships with key client stakeholders through regular, clear, and professional communication.
- Act as the main point of contact, ensuring all client needs are understood, addressed, and exceeded.
- Lead client onboarding, service mobilisation, and ongoing account reviews to ensure satisfaction and service alignment.
- Proactively handle issues and escalations, liaising with suppliers and internal teams to deliver timely resolutions.
- Monitor account performance, carry out invoice and contract reviews, and provide insightful, data-driven reports.
What We’re Looking For:
- Experience in account administration, account management, client service, or customer relationship management roles.
- Full UK driving licence and within a commutable distance to Surrey.
- A confident and personable communicator who thrives on building strong client connections.
- Strong organisational skills and the ability to manage multiple priorities without compromising service quality.
- Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.
- Problem-solving mindset and the ability to remain calm and professional under pressure.
- Interest in service delivery, continuous improvement, and building meaningful client partnerships.
Account Administrator employer: Timely Recruit Ltd
Contact Detail:
Timely Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and client service philosophy. Understanding their approach will help you align your communication style and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to build client relationships. Tailoring your stories to reflect the key responsibilities of the role will make you stand out.
✨Tip Number 4
Stay updated on industry trends and challenges in account management. Being knowledgeable about the sector will allow you to engage in meaningful conversations during interviews and show your commitment to continuous improvement.
We think you need these skills to ace Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account administration or client services. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and problem-solving skills. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: Emphasise your organisational skills and proficiency in Microsoft Office tools, particularly Excel, Outlook, and Word. Provide examples of how these skills have helped you manage multiple priorities effectively.
Showcase Your Communication Style: In your application, convey your confident and personable communication style. Consider including a brief anecdote that illustrates your ability to build strong client connections and handle issues professionally.
How to prepare for a job interview at Timely Recruit Ltd
✨Showcase Your Client-Focused Mindset
During the interview, emphasise your passion for client care. Share specific examples of how you've successfully managed client relationships in the past, highlighting your ability to understand and exceed client needs.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and professionally. Be prepared to discuss how you maintain clear communication with clients and handle difficult conversations.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss scenarios where you've effectively resolved issues or escalations. This will showcase your proactive approach and ability to remain calm under pressure, which are crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office tools is important, brush up on your skills in Excel, Outlook, and Word. Be ready to discuss how you've used these tools to manage accounts or improve service delivery in previous roles.