At a Glance
- Tasks: Welcome visitors, assist with events, and create promotional materials.
- Company: Join the HEY Smile Foundation at the Crown Community Building in Bridlington.
- Benefits: Enjoy flexible hours, free refreshments, and a supportive community environment.
- Other info: Opportunity for couples or friends to volunteer together; DBS check needed.
- Why this job: Make a difference in your community while gaining valuable skills and experience.
- Qualifications: No specific qualifications required, just a friendly attitude and willingness to help.
There’s a volunteer opportunity for everyone. Whether you’re looking for a role to meet new people, learn new skills, build your CV or contribute to the community, Time2Volunteer will help you find what you’re looking for.
The Crown Community Building in Bridlington is a community centre, managed by HEY Smile Foundation. It hosts several charitable and community focused organisations, including The Hinge, Carers Plus and Bridlington Primary Care Network, who run services from there throughout the week.
An exciting opportunity to join a truly remarkable local project. We are looking for a keen and friendly volunteer Visitor Experience Coordinator who will be the face of the Crown Community reception. You will be the first point of contact, and will help welcome people into the building and make their experience at the Crown Community a memorable one. If you are a people person, with a friendly attitude and happy to chat and assist people we’d love to hear from you.
You will be asked to be the host in the main foyer area. Other tasks may include:
- Creating promotional material for the building and services and distributing these.
- Getting to know the organisations who are based in the building, as you may need to direct guests to them and give out information about their services and activities.
- Using walkie talkies or telephone to communicate with others in the building.
We welcome your own ideas on how you can contribute to the Crown Community. Refreshments will be provided, and toilets are on the ground floor. A free car park is available on site.
We will give you:
- An induction before you start, including safeguarding awareness.
- Full tour of the building and introductions to all on-site staff members and volunteers.
- The opportunity to sit in our monthly building operations meetings.
- Ongoing support and supervision.
- A reference after 6 weeks volunteering with us.
We will require:
- A character reference and DBS check.
- An informal chat or interview.
This is a great opportunity for an individual or maybe a couple who work well together (may be partners, friends, relatives etc). If you think you could be a welcoming face in a local community, we can’t wait to meet you!
Tasks and responsibilities include:
- Welcoming people to the building.
- Signing guests in and out for safety regulations.
- Liaising with event organisers so that they know who is in the building.
- Providing directions to facilities and the events space.
- Dealing with any queries visitors may have.
- Helping to set up or take down for events or activities.
- Helping with refreshments for events/meetings.
Skills and experience gained:
- Community Development.
- Customer Service.
- Event Support.
- Facilities Management.
- General Administration.
- Interpersonal Skills.
- Marketing & Communications.
- Office Reception.
- Public Relations.
- Teamwork.
- Time Management.
Flexible hours are based on your availability and other factors.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Coordinator in London
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with Time2Volunteer!
We think you need these skills to ace Visitor Experience Coordinator in London
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at Time2Volunteer
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with Time2Volunteer's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what Time2Volunteer stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
