At a Glance
- Tasks: Oversee service calls, manage schedules, and provide technical guidance in a fast-paced environment.
- Company: Join a dynamic fire security service operation in Oldham.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to lead and coach a dedicated team.
- Why this job: Make a real impact by ensuring smooth service delivery and supporting your team.
- Qualifications: Strong knowledge of fire/security systems and experience in service delivery or technical support.
The predicted salary is between 33113 - 33113 £ per year.
We're looking for a proactive, technically minded Service Delivery Compliance Supervisor to help drive performance across a busy fire security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.
What You'll Do
- Oversee reactive service calls from start to finish
- Make sure jobs are logged, prioritised and scheduled correctly
- Provide technical guidance on faults, parts and remedial actions
- Create and manage quotes for remedial works and upgrades
- Keep SLAs on track and improve first-time fix rates
- Support PPM planning and ensure documentation is uploaded on time
- Lead, coach and support service coordinators and planners
- Handle escalations and keep service delivery moving
- Contribute technical input to tenders and new contract mobilisation
What You'll Bring
- Strong knowledge of fire and/or security systems
- Experience in service delivery, coordination or technical support
We think you need these skills to ace Service Delivery Supervisor
Technical Knowledge of Fire Systems
Technical Knowledge of Security Systems
Service Delivery Coordination
Problem-Solving Skills
Job Prioritisation
Scheduling Skills
Quote Management
