At a Glance
- Tasks: Own the customer journey and optimise CRM activities for maximum engagement.
- Company: Join a forward-thinking business in the heart of Manchester.
- Benefits: Competitive salary, hybrid work model, and great benefits.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Make a real impact in a collaborative team and shape customer experiences.
- Qualifications: Experience in CRM management and a passion for customer engagement.
The predicted salary is between 45000 - 48000 £ per year.
Manchester City Centre (Hybrid - 3 days office / 2 days home)
Full-time, Permanent
£45,000 - £48,000 + Benefits
Are you a hands-on CRM specialist who thrives on owning the full customer journey from start to finish? We're looking for an experienced Marketing CRM Manager to join a growing, forward-thinking business in Manchester. This is a fantastic opportunity for someone who enjoys working in a smaller, collaborative team where you'll have real ownership, visibility, and impact.
The Role
Reporting into the Marketing Manager, you will take full responsibility for CRM activity across the business. This is a varied, end-to-end role where you will map, build, and optimise customer journeys, gaining a deep understanding of customer behaviour and engagement. During your first 6 months, you will conduct a full review of current CRM activity, map existing journeys, and develop a clear strategy for future improvements and growth. You will be responsible for creating content, building campaigns, and analysing performance across email and SMS channels, ensuring all communications are effective, engaging, and results-driven.
Key Responsibilities for the Marketing CRM Manager:
- Own and manage the full customer journey across CRM channels
Marketing CRM Manager employer: Time Recruitment
Join a dynamic and innovative team in the heart of Manchester, where your expertise as a Marketing CRM Manager will be valued and impactful. Our collaborative work culture fosters creativity and growth, offering you the chance to take ownership of customer journeys while enjoying a hybrid working model that promotes work-life balance. With competitive benefits and opportunities for professional development, we are committed to supporting your career progression in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your previous CRM campaigns. We want to see how you’ve mapped customer journeys and optimised engagement. This will give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can take ownership of their roles. Your next opportunity could be just a click away, so don’t hesitate!
We think you need these skills to ace Marketing CRM Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Marketing CRM Manager role. Highlight your hands-on CRM experience and any successful campaigns you've managed to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since this role involves analysing performance, make sure to mention any tools or methods you've used to track and optimise customer journeys. We want to see how you’ve turned data into actionable insights in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Time Recruitment
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Be ready to discuss specific tools and strategies you've used in the past, especially those that relate to customer journey mapping and optimisation. This will show that you're not just familiar with the concepts but have practical experience.
✨Showcase Your Campaign Successes
Prepare to share examples of successful campaigns you've managed. Highlight the objectives, your role, and the results achieved. Use metrics to back up your claims, as this demonstrates your ability to drive results and understand customer engagement.
✨Understand Their Business
Research the company and its current CRM activities. Familiarise yourself with their customer base and any recent campaigns they've launched. This will allow you to tailor your answers and show that you're genuinely interested in how you can contribute to their success.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current CRM challenges or future goals. This not only shows your interest but also gives you a chance to demonstrate your strategic thinking and how you can help them achieve their objectives.
