At a Glance
- Tasks: Provide expert IT support and tackle technical challenges in a dynamic environment.
- Company: A respected law firm with over 40 years of success and a commitment to its people.
- Benefits: Competitive salary, flexible hours, hybrid work, and generous holiday allowance.
- Other info: Ongoing training and excellent career growth opportunities await you.
- Why this job: Join a supportive team and make a real impact in IT support.
- Qualifications: 1 year in IT support, experience with Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
Ready to take the next step in your IT career with a company that genuinely values you? A respected, long-established law firm with over 40 years of success is expanding its technical team and looking for an enthusiastic IT Support Technician to join their growing Manchester office. With a 4.8 rating on Trustpilot and Reviews.io, their commitment to exceptional client care is matched only by their commitment to their people. This is your chance to become part of a supportive, forward-thinking organisation that champions development, flexibility, and wellbeing.
What's in it for you? You'll enjoy a standout benefits package, including:
- Competitive salary (DOE)
- 6% employer pension contribution
- Hybrid working after probation
- Flexible start and finish times
- 25 days holiday + bank holidays
- Your birthday off
- Annual salary review
- Company sick pay
- Casual dress
- City centre office
- Subsidised gym membership
- Death in Service (4x salary)
- Access to an award-winning Employee Assistance Programme
- Ongoing training, development, and support
This is a fantastic opportunity to join a thriving business with offices in both Manchester and Liverpool, playing a key role in keeping the organisation running smoothly.
The Role: As the new IT Support Technician, you'll be the go-to person for first and second-line support across the business. Working closely with the Infrastructure Manager and in-house developers, you'll handle a wide range of technical challenges and support requests. Your responsibilities will include:
- Providing expert remote and face-to-face support for laptops, desktops, and peripherals
- Installing and configuring new equipment
- Maintaining the printer fleet
- Supporting business-wide projects, deployments, and upgrades
- Offering general user assistance and technical advice
- Primarily Manchester-based with occasional travel to Liverpool
About You: You'll thrive in this role if you have:
- At least 1 year in a similar IT support role
- Experience supporting Windows and Microsoft 365
- Knowledge of networks, DNS, Active Directory, Group Policy, authentication systems, and hardware
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Bonus qualifications: ITIL Foundation, Microsoft 365, AWS Cloud Practitioner. Applicants must be authorised to work in the UK.
Ready to Apply? If you're passionate about IT support and want to join a company that truly invests in its people, we want to hear from you. Time Recruitment is proud to be the preferred recruitment partner for this role. Apply today and take the next step in your IT career.
IT Support Technician in Manchester employer: Time Recruitment
Join a respected law firm in the heart of Manchester City Centre, where your contributions as an IT Support Technician will be valued and rewarded. With a strong focus on employee wellbeing, flexible working arrangements, and a commitment to professional development, this company offers a supportive environment that fosters growth and innovation. Enjoy a competitive salary, generous benefits, and the opportunity to work in a dynamic team that prioritises both client care and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially any hands-on support roles you've had, and don’t forget to mention your skills with Windows and Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled technical challenges in the past and how you can contribute to our team.
Show Off Your Soft Skills:While technical skills are crucial, don’t underestimate the power of soft skills! Make sure to showcase your communication and problem-solving abilities, as these are key in providing excellent support to our users.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Time Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft 365, and networking concepts like DNS and Active Directory. Be ready to discuss your past experiences and how you've tackled specific IT challenges.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think of a few scenarios where you had to troubleshoot problems and explain your thought process. This will demonstrate your strong problem-solving abilities.
✨Communicate Clearly and Confidently
Since you'll be providing support to users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as this will highlight your ability to assist non-technical staff effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, ongoing projects, or training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
