At a Glance
- Tasks: Own the customer journey and create impactful email and SMS campaigns.
- Company: Dynamic, forward-thinking business in Manchester with a collaborative culture.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and healthcare cash plan.
- Other info: Modern offices in Manchester City Centre with excellent career growth opportunities.
- Why this job: Take ownership, shape strategy, and make a real impact in a growing team.
- Qualifications: Proven CRM experience, campaign management skills, and analytical mindset.
The predicted salary is between 43731 - 53449 £ per year.
Manchester City Centre (Hybrid – 3 days office / 2 days home) Full-time, Permanent £45,000 – £48,000 + Benefits
Are you a hands-on CRM specialist who thrives on owning the full customer journey from start to finish? We’re looking for an experienced Marketing CRM Manager to join a growing, forward-thinking business in Manchester. This is a fantastic opportunity for someone who enjoys working in a smaller, collaborative team where you’ll have real ownership, visibility, and impact.
The Role
Reporting into the Marketing Manager, you will take full responsibility for CRM activity across the business. This is a varied, end-to-end role where you will map, build, and optimise customer journeys, gaining a deep understanding of customer behaviour and engagement. During your first 6 months, you will conduct a full review of current CRM activity, map existing journeys, and develop a clear strategy for future improvements and growth. You will be responsible for creating content, building campaigns, and analysing performance across email and SMS channels, ensuring all communications are effective, engaging, and results-driven.
Key Responsibilities
- Own and manage the full customer journey across CRM channels
- Create and deliver email and SMS campaigns from concept to execution
- Monitor campaign performance and provide clear reporting and insights
- Analyse customer behaviour and recommend improvements to engagement and conversion
- Develop segmentation strategies to better understand and target customers
- Conduct testing and optimisation to improve results
- Work closely with internal teams to ensure alignment and compliance
About You
- Proven experience in a CRM, lifecycle, or marketing automation role
- Hands-on experience managing campaigns end-to-end (not just strategy)
- Comfortable creating content as well as analysing performance data
- Experience working in a smaller business or standalone CRM role preferred
- Strong understanding of customer journeys and segmentation
- Analytical mindset with the ability to turn insights into action
- Experience within a regulated industry is highly desirable
- A proactive, self-sufficient approach with strong attention to detail
What’s on Offer
- Competitive salary of £45,000 – £48,000
- Hybrid working (3 days in the office, 2 from home)
- 25 days holiday + bank holidays + your birthday off
- Healthcare cash plan
- Pension scheme with up to 5% employer match
- Life assurance
- Cycle to work scheme
- Long service awards
- Modern offices in Manchester City Centre
If you’re looking for a role where you can truly take ownership, shape strategy, and make a measurable impact, we’d love to hear from you.
Marketing CRM Manager in Manchester employer: Time Recruitment Solutions
Join a dynamic and innovative team in the heart of Manchester City Centre, where as a Marketing CRM Manager, you will enjoy a collaborative work culture that values your input and expertise. With competitive benefits including hybrid working, generous holiday allowance, and opportunities for personal growth, this role offers you the chance to make a significant impact on customer engagement strategies while working in a modern office environment. Embrace the opportunity to take ownership of the customer journey and drive meaningful change in a supportive setting.
Contact Details:
Time Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketing CRM Manager in Manchester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Time Recruitment Solutions and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Time Recruitment Solutions are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Time Recruitment Solutions on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Time Recruitment Solutions. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing CRM Manager in Manchester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Time Recruitment Solutions. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Time Recruitment Solutions:Show us that you’ve done your homework! In your application, briefly mention what you admire about Time Recruitment Solutions’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Time Recruitment Solutions
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Time Recruitment Solutions will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Time Recruitment Solutions, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
