At a Glance
- Tasks: Provide top-notch customer service and solve problems for car dealerships.
- Company: Join a growing business that blends tech with human expertise.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Great opportunity for growth and exposure to various business areas.
- Why this job: Make a real impact in a fast-paced role where no two days are the same.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 26200 - 28000 £ per year.
Location: Office-based - Bredbury, Stockport
Salary: £26,200 – £28,000 (depending on experience)
Hours: Monday - Friday - 37.5 hours
- Week 1 - 08.00 - 16.30
- Week 2 - 08.30 - 17.00
- Week 3 - 09.00 - 17.30
About the Company
My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.
The Role
We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services. Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes. No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.
Key Responsibilities
- Deliver excellent customer service
- Handle both inbound customer queries, chatbox and email
- Investigate issues and work with technical teams to find solutions
- Support operational tasks such as booking jobs and managing calendars
- Manage multiple tasks and priorities in a fast-paced environment
- Take full ownership of customer queries from start to finish
What We're Looking For
- Previous experience in customer service (inbound or outbound)
- Strong problem-solving skills and ability to think independently
- Highly organised with excellent time management
- Confident communicator able to engage with people at all levels
- Calm under pressure with strong attention to detail
- Positive attitude with a willingness to learn and get stuck in
- Ability to work accurately while maintaining pace
- A team player who follows processes but can also use initiative
What You'll Get
- Salary between £26,200 - £28,500
- Opportunity to work in a growing company with progression opportunities
- Exposure to multiple areas of the business (customer service, operations, technical)
- A supportive, small team environment
- Room for progression within a growing company
Customer Service Advisor in Stockport employer: Time Recruitment Solutions Ltd
Join a dynamic and growing company in Bredbury, Stockport, where your role as a Customer Service Advisor will be pivotal in delivering exceptional service to our B2B clients. With a supportive, close-knit team culture and ample opportunities for personal and professional growth, you will thrive in an environment that values your contributions and encourages initiative. Enjoy a competitive salary and the chance to work across various business areas, making every day unique and rewarding.
Contact Details:
Time Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Time Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Time Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Time Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Time Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Time Recruitment Solutions Ltd!
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
