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- Tasks: Manage motor claims from start to finish, providing exceptional support to clients.
- Company: Dynamic company in Rochdale with a focus on customer service.
- Benefits: Competitive salary, 20 days holiday, pension scheme, and paid overtime.
- Why this job: Join a fast-paced environment where you can make a real difference for clients.
- Qualifications: Confident communicator with a proactive attitude; training provided.
- Other info: Great transport links and supportive team culture.
The predicted salary is between 28000 - 39200 £ per year.
Salary: £28,000+ (DOE)
Location: Rochdale – Excellent Transport Links
Hours: Monday to Saturday (Shifts between 8:00am–5:30pm, plus 9:00am–12:00pm on Saturdays)
Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career.
About the Role
As a Claims Technician, you will be the first point of contact for clients referred by our trusted partners. You will manage your own caseload of motor claims from first notification through to settlement, ensuring each client is fully supported until they are restored to their pre-accident position.
Key Responsibilities
- Taking detailed information for new claims and assessing their validity
- Managing your own portfolio of ongoing claims efficiently
- Gathering all necessary information to support claim recovery
- Providing clear, professional updates to clients and third parties
- Maintaining a proactive approach to progressing each claim in a timely manner
This role is ideal for someone who enjoys problem-solving, communicating with customers, and taking ownership of their workload.
Person Specification
- Preferred but not essential: Familiarity with ABI/GTA guidelines
- Understanding of the phonetic alphabet
- Confidence using Microsoft Office applications
- Basic knowledge of internet technologies
Above all, you will bring a proactive, can-do attitude and a commitment to delivering outstanding service. Full training will be provided.
What We Offer
- £28,000+ salary, dependent on experience
- 20 days’ holiday plus bank holidays
- Pension scheme
- Paid overtime
- Supportive team environment with comprehensive training
- Convenient Rochdale location with excellent transport links
Claims Handler in Salford employer: Time Recruitment Solutions Ltd
Contact Detail:
Time Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Salford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to be a confident communicator. Role-play common scenarios with friends or family to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Claims Handler in Salford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond for clients in the past – we love to hear about your experiences!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Claims Handler role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon – we appreciate a well-structured application that’s easy to read. Remember, clarity is key when communicating with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor claims and the claims process. Familiarise yourself with common terms and procedures, as well as any relevant guidelines like ABI/GTA. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Claims Handler, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses to potential questions. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences.
✨Demonstrate Your Problem-Solving Ability
Think of examples where you've successfully resolved issues or managed a challenging situation. Be prepared to discuss how you approach problem-solving and how you can apply that to managing claims effectively. This will highlight your proactive attitude and ownership of your workload.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.