At a Glance
- Tasks: Own the full customer journey and create engaging email and SMS campaigns.
- Company: Join a forward-thinking business in Manchester with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days holiday, and healthcare perks.
- Other info: Work in modern offices with excellent career growth opportunities.
- Why this job: Make a real impact by shaping CRM strategy and optimising customer engagement.
- Qualifications: Experience in CRM roles, campaign management, and strong analytical skills.
The predicted salary is between 45000 - 48000 £ per year.
Manchester City Centre (Hybrid - 3 days office / 2 days home)
Full-time, Permanent
£45,000 - £48,000 + Benefits
Are you a hands-on CRM specialist who thrives on owning the full customer journey from start to finish? We're looking for an experienced Marketing CRM Manager to join a growing, forward-thinking business in Manchester. This is a fantastic opportunity for someone who enjoys working in a smaller, collaborative team where you'll have real ownership, visibility, and impact.
The Role
Reporting into the Marketing Manager, you will take full responsibility for CRM activity across the business. This is a varied, end-to-end role where you will map, build, and optimise customer journeys, gaining a deep understanding of customer behaviour and engagement. During your first 6 months, you will conduct a full review of current CRM activity, map existing journeys, and develop a clear strategy for future improvements and growth. You will be responsible for creating content, building campaigns, and analysing performance across email and SMS channels, ensuring all communications are effective, engaging, and results-driven.
Key Responsibilities for the Marketing CRM Manager:
- Own and manage the full customer journey across CRM channels
- Create and deliver email and SMS campaigns from concept to execution
- Monitor campaign performance and provide clear reporting and insights
- Analyse customer behaviour and recommend improvements to engagement and conversion
- Develop segmentation strategies to better understand and target customers
- Conduct testing and optimisation to improve results
- Work closely with internal teams to ensure alignment and compliance
About You
- Proven experience in a CRM, lifecycle, or marketing automation role
- Hands-on experience managing campaigns end-to-end (not just strategy)
- Comfortable creating content as well as analysing performance data
- Experience working in a smaller business or standalone CRM role preferred
- Strong understanding of customer journeys and segmentation
- Analytical mindset with the ability to turn insights into action
- Experience within a regulated industry is highly desirable
- A proactive, self-sufficient approach with strong attention to detail
What's on Offer for the Marketing CRM Manager:
- Competitive salary of £45,000 - £48,000
- Hybrid working (3 days in the office, 2 from home)
- 25 days holiday + bank holidays + your birthday off
- Healthcare cash plan
- Pension scheme with up to 5% employer match
- Life assurance
- Cycle to work scheme
- Long service awards
- Modern offices in Manchester City Centre
If you're looking for a role where you can truly take ownership, shape strategy, and make a measurable impact, we'd love to hear from you.
Marketing CRM Manager in Manchester employer: Time Recruitment Solutions Ltd
Join a dynamic and innovative team in the heart of Manchester City Centre, where as a Marketing CRM Manager, you'll enjoy a collaborative work culture that values your input and expertise. With competitive benefits including hybrid working, generous holiday allowance, and opportunities for personal growth, this role offers you the chance to make a significant impact on customer engagement strategies while working in a modern office environment. If you're seeking a meaningful career where your contributions are recognised and rewarded, this is the perfect opportunity for you.
Contact Details:
Time Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketing CRM Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing world, especially those who work in CRM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best CRM campaigns and results. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about how you've optimised customer journeys in the past and be ready to share specific examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Marketing CRM Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Marketing CRM Manager. Highlight your hands-on experience with CRM systems and any campaigns you've managed from start to finish. We want to see how you can own the customer journey!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your skills align with our needs. Don’t forget to mention your analytical mindset and how you turn insights into action – that’s what we love!
Showcase Your Achievements:When detailing your experience, focus on specific achievements. Did you improve engagement rates or optimise a campaign? We want to know how you made an impact in your previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Be ready to discuss specific tools and platforms you've used, and how you've managed campaigns from start to finish. This will show that you're not just familiar with the theory but have practical experience.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed campaign performance in the past. Bring examples of how you've turned insights into actionable strategies. This is crucial for a role that requires a strong analytical mindset, so be ready to impress with your data-driven decision-making.
✨Demonstrate Your Content Creation Skills
Since you'll be creating content for email and SMS campaigns, think of examples where your content has driven engagement. Be prepared to discuss your creative process and how you ensure your communications are effective and engaging.
✨Understand Customer Journeys
Familiarise yourself with customer journey mapping and segmentation strategies. Be ready to discuss how you've optimised customer journeys in previous roles. Showing that you can think strategically about customer behaviour will set you apart from other candidates.
