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For Companies At a Glance
- Tasks: Engage with customers via live chat and email, resolving queries and providing tailored solutions.
- Company: Join a fast-growing insurance provider that values fresh ideas and customer focus.
- Benefits: Enjoy 25 days holiday, hybrid working, casual dress, free lunches, and more perks!
- Why this job: Be part of a vibrant team where your growth is prioritised and your ideas matter.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: Opportunities for professional qualifications and fun social events await!
Live Chat
Location: Wythenshawe
Salary: £24,500 per annum
Working Hours: Full-time, Hybrid (3 days WFH, 2 days office)
Contract Type: Permanent
Time Recruitment is proud to represent a fast-growing, forward-thinking insurance provider in their search for a talented Customer Support Agent. This is an exciting opportunity to join a dynamic team that values fresh thinking, customer focus, and continuous improvement.
Why You\’ll Love Working Here
This company doesn\’t just offer a job – it offers a vibrant, supportive environment where your ideas matter and your growth is prioritised. Benefits include:
- 25 days holiday plus bank holidays, with an additional day for each full year of service (up to 28 days)
- Birthday day off
- Smart working policy – 3 days from home, 2 in the office
- Casual dress code
- Free onsite parking
- Monthly free lunch in the office
- Free fruit weekly
- Volunteering leave – up to 2 days per year
- Enhanced sick pay after 12 months
- Employee Assistance Programme – 24/7 confidential support
- Cycle to Work scheme
- Financial support for professional qualifications
- Quarterly staff recognition awards
- Annual social events – think boat parties, race days, and more
- Enhanced maternity/paternity/adoption/fertility support
The Role
As a Customer Support Agent, you\’ll be the first point of contact for customers via live chat, email, and CRM systems. You\’ll deliver exceptional service, resolve queries, and help retain customers with a friendly, solution-focused approach.
Key Responsibilities:
- Handle live chats and emails across multiple insurance products
- Support new and existing customers with queries and renewals
- Retain customers considering cancellation by offering tailored solutions
- Meet KPIs and service level targets
- Stay up to date with product changes and compliance standards
- Identify and support vulnerable customers
- Collaborate with internal teams to resolve issues efficiently
What We\’re Looking For Essential:
- Proven experience in customer service, ideally in a fast-paced environment
- Strong written and verbal communication skills
- Confident using Microsoft Office and CRM/live chat platforms
- Organised, methodical, and able to meet deadlines
- A team player who\’s proactive and eager to learn
Desirable:
- Experience in financial services or insurance
- Familiarity with Zendesk or similar CRM systems
- 5 GCSEs including Maths and English
- CII qualification (or willingness to work towards one)
Ready to Apply?
If you\’re someone who thrives on delivering great service, enjoys working in a hybrid environment, and wants to be part of a company that values both performance and personality – this could be your next big move.
Apply now through Time Recruitment and take the next step in your career.
Live Chat employer: Time Recruitment Solutions Ltd
Contact Detail:
Time Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific products offered by the company. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your live chat skills by engaging in mock scenarios. This will prepare you for the fast-paced environment and help you develop a friendly, solution-focused approach that aligns with the company's values.
✨Tip Number 3
Showcase your ability to work in a hybrid environment by discussing your experience with remote collaboration tools. Highlight how you've successfully managed tasks and communicated with team members while working from home.
✨Tip Number 4
Emphasise your proactive nature and eagerness to learn during the interview. Share examples of how you've taken initiative in previous roles, as this will resonate well with the company's focus on continuous improvement.
We think you need these skills to ace Live Chat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise your communication skills and any relevant experience with CRM systems or live chat platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this insurance provider and how your skills align with their values of fresh thinking and customer focus.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to meet deadlines. Provide examples of how you've successfully handled customer queries and retained customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Support Agent.
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Showcase Your Customer Service Skills
Since the role is all about customer support, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and your commitment to providing exceptional service.
✨Familiarise Yourself with the Company
Research the insurance provider and understand their products and services. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and the role.
✨Practice Live Chat Scenarios
Given that you'll be handling live chats, it’s a good idea to practice responding to common customer queries in a chat format. This will help you feel more comfortable and confident during the interview, especially if they include a practical assessment.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
