At a Glance
- Tasks: Coordinate service requests and manage schedules to ensure smooth operations.
- Company: Leading service and compliance organisation with a supportive team culture.
- Benefits: Competitive salary, ongoing training, career progression, and a modern office environment.
- Other info: Stable organisation with excellent growth opportunities.
- Why this job: Join a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in coordination or customer service roles with strong organisational skills.
12-month Maternity Cover
Chadderton, Greater Manchester
Full-Time | Permanent
Competitive Salary + Benefits
Time Recruitment is proud to be working as a preferred recruitment partner for a leading service and compliance organisation. We are currently seeking a highly organised and customer-focused Service Delivery Coordinator to join a busy Service Desk team based in Chadderton.
This role would suit an experienced Scheduler, Service Coordinator, Planner, Helpdesk Coordinator, Resource Planner, or Call Handler looking to progress within a fast-paced operational environment where no two days are the same.
The Opportunity
As a Service Delivery Coordinator, you will play a critical role in ensuring service and maintenance works are planned efficiently, customer expectations are managed effectively, and service level agreements (SLAs) are consistently achieved. Working closely with engineers, clients, subcontractors, and internal operational teams, you will be responsible for scheduling work, managing service requests, coordinating planned maintenance activities, and ensuring accurate system updates throughout the job lifecycle.
Key Responsibilities
- Receive, log, and process incoming service requests and remedial works.
- Schedule engineering resources to ensure maximum productivity and SLA compliance.
- Prioritise workloads based on urgency, contractual obligations, and customer requirements.
- Manage client portal activity, updating job statuses and issuing engineer ETA information.
- Coordinate planned preventative maintenance (PPM) activities to ensure contractual compliance.
- Monitor open and in-progress jobs, ensuring no works, return visits, or outstanding actions are missed.
- Arrange follow-up visits and specialist support where required, including two-person attendance jobs.
- Liaise with engineers, subcontractors, suppliers, and customers regarding job progress and requirements.
- Manage escalation requests and ensure all customer communications are handled promptly.
- Identify jobs approaching cost or contractual thresholds and escalate accordingly.
- Maintain accurate records and documentation across internal systems.
- Ensure proof of delivery (POD) information is recorded and communicated appropriately.
- Provide support and holiday cover across the wider service coordination team.
- Deliver excellent customer service while maintaining operational efficiency.
- Support continuous improvement initiatives and assist with ad hoc administrative duties when required.
What We're Looking For
Essential Skills & Experience
- Previous experience in a Service Coordinator, Planner, Scheduler, Helpdesk, Customer Service, or Administration role.
- Strong organisational and multitasking abilities.
- Excellent communication skills with a professional telephone manner.
- Ability to prioritise workloads in a fast-paced environment.
- High attention to detail and accuracy.
- Confident using internal systems, databases, and Microsoft Office packages.
- Ability to work effectively both independently and as part of a team.
Desirable Experience
- Experience within facilities management, engineering services, maintenance, compliance, or service delivery environments.
- Understanding of SLA-driven contracts.
- Experience coordinating field-based engineers or mobile workforces.
- Familiarity with scheduling, planning, or CAFM/service management systems.
What's On Offer?
- Full-time permanent opportunity
- Stable and growing organisation
- Supportive team environment
- Ongoing training and development
- Career progression opportunities
- Modern office-based working environment
If you're a proactive and organised coordinator who enjoys keeping operations running smoothly while delivering excellent customer service, we'd love to hear from you. Contact Time Recruitment today for a confidential discussion and further details.
Service Delivery Coordinator in Failsworth employer: Time Recruitment Solutions Ltd
At Innovation 24, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture where every team member is empowered to take ownership of their role. Located in Stockport, our growing tech business offers competitive salaries, career progression opportunities, and the chance to work closely with a small, dedicated team that values innovation and problem-solving. Join us to make a real impact in the automotive industry while enjoying a fulfilling and varied customer service experience.
Contact Details:
Time Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Failsworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Time Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Time Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in Failsworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Time Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Time Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Time Recruitment Solutions Ltd!
How to prepare for a job interview at Time Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
