Customer Service Advisor Location: Office-based - Bredbury, Stockport Salary: £26,200 - £28,500 (depending on experience) Hours: Monday - Friday 9 - 5 About the Company My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter. The Role We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services. Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes. No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key. Key Responsibilities Deliver excellent customer service Handle both inbound customer quieries, chatbox and email Investigate issues and work with technical teams to find solutions Support operational tasks such as booking jobs and managing calendars Manage multiple tasks and priorities in a fast-paced environment Take full ownership of customer queries from start to finish What We're Looking For Previous experience in customer service (inbound or outbound) Strong problem-solving skills and ability to think independently Highly organised with excellent time management Confident communicator able to engage with people at all levels Calm under pressure with strong attention to detail Positive attitude with a willingness to learn and get stuck in Ability to work accurately while maintaining pace A team player who follows processes but can also use initiative What You'll Get Salary between £26,200 - £28,500 Opportunity to work in a growing company with progression opportunities Exposure to multiple areas of the business (customer service, operations, technical) A supportive, small team environment Room for progression within a growing company For further information please contact Amanda at Time Recruitment
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Time Recruitment Solutions Ltd Recruitment Team
