At a Glance
- Tasks: Manage customer enquiries and coordinate aftercare appointments for homeowners.
- Company: Respected residential property developer with a focus on customer experience.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Opportunity to grow your career in a thriving industry.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer care or administration, strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
- Customer Care Coordinator
- Full Time | Office Based
Time Recruitment are proud to be working as a preferred recruitment partner on behalf of a highly respected residential property developer, seeking an experienced Customer Care Coordinator to join their growing team.
If you're passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment where no two days are the same, this could be the perfect next step in your career.
As the face of the customer care function, you'll play a vital role in ensuring homeowners receive an exceptional post-completion experience.
From coordinating aftercare appointments and managing snagging issues to liaising with site teams and contractors, you'll be at the heart of delivering outstanding customer satisfaction.
The Role
This is a busy and varied position where you'll be responsible for managing customer enquiries, coordinating defect resolution works, and ensuring all customer care activities are delivered efficiently and professionally.
Working closely with operational teams, maintenance operatives, contractors, and senior management, you'll ensure homeowners receive timely support and a first-class service throughout their aftercare journey.
Key Responsibilities
You will take ownership of customer care enquiries from initial contact through to resolution, maintaining accurate records and ensuring customers are kept fully informed throughout the process.
Your responsibilities will include
- Managing incoming customer calls, emails and aftercare enquiries.
- Coordinating and scheduling homeowner aftercare appointments.
- Logging and tracking defects and maintenance requests through internal systems.
- Liaising with site teams, contractors and maintenance operatives to ensure works are completed efficiently.
- Monitoring customer satisfaction and maintaining accurate customer care records.
- Issuing customer communications, including welcome packs and aftercare information.
- Producing reports, meeting minutes and administrative documentation.
- Coordinating work schedules and daily diaries for maintenance teams.
- Assisting with payroll administration, holiday tracking and timesheet collation.
- Supporting senior management with general coordination and administrative tasks.
- Ensuring all activities are carried out in line with company policies and health & safety requirements.
About You
We're looking for a proactive, organised and customer-focused professional who genuinely enjoys helping people and solving problems.
The successful candidate will demonstrate
- Previous experience within a Customer Care, Customer Service, Coordinator or Administrator role.
- Excellent communication skills, both written and verbal.
- Strong organisational abilities and the capability to manage multiple priorities simultaneously.
- A professional and empathetic approach to customer interactions.
- Confidence working with internal teams, contractors and external stakeholders.
- Strong IT skills and experience managing records and reporting systems.
- The ability to work independently while maintaining a collaborative team approach.
- A positive, flexible attitude and a willingness to learn new skills.
Experience within housebuilding, construction, property, maintenance or facilities environments would be advantageous but is not essential.
What's in it for You?
This is an excellent opportunity to join a well-established and successful organisation that places customer experience at the centre of everything it does.
You'll be joining a supportive team environment with the opportunity to develop your skills and build a long-term career.
Customer Care Coordinator in Wilmslow employer: Time Recruitment Careers
The Skipton Academy is an excellent employer that values quality workmanship and professionalism, offering a supportive work culture where attention to detail is paramount. Employees benefit from competitive pay rates and the opportunity to contribute to a vibrant educational environment, fostering both personal and professional growth. Working at The Skipton Academy not only allows you to showcase your skills but also to be part of a community dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Time Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Time Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Time Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Time Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Time Recruitment Careers!
How to prepare for a job interview at Time Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
