Customer Service Administrator
Wilmslow | Full-Time | Office Based
Time Recruitment is proud to be working as a preferred supplier for a highly successful and well-established residential property developer seeking a Customer Service Administrator to join their growing team in Wilmslow.
This is an excellent opportunity for an organised and customer-focused administrator to join a busy department responsible for delivering an exceptional aftercare experience to homeowners. Working closely with the Customer Service team, you'll play a key role in coordinating enquiries, managing administration processes, and ensuring customers receive a professional and efficient service.
The Role
As Customer Service Administrator, you will be responsible for supporting the day-to-day operations of the customer service function, ensuring enquiries and requests are handled promptly and effectively.
Key responsibilities include:
- Providing administrative support to the Customer Service team and management.
- Managing customer enquiries via phone, email and internal systems.
- Coordinating works with approved contractors and suppliers.
- Scheduling appointments and arranging follow-up visits where required.
- Maintaining accurate records, databases and customer information.
- Monitoring shared inboxes and ensuring all correspondence is actioned within agreed timescales.
- Processing documentation and updating company systems accurately.
- Assisting with departmental reporting and tracking service-related costs.
- Building positive relationships with customers, subcontractors and internal departments.
- Conducting customer follow-up calls to ensure issues have been resolved and service standards have been met.
About You
We're looking for an individual who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
You will ideally have:
- Previous experience within an administration, customer service or coordinator position.
- Strong Microsoft Office skills, including Outlook, Excel and Word.
- Excellent written and verbal communication abilities.
- A professional and friendly telephone manner.
- Strong organisational skills with the ability to prioritise a busy workload.
- High levels of attention to detail and accuracy.
- Confidence communicating with both customers and contractors.
- The ability to work independently whilst contributing positively to a wider team.
What's on Offer?
- Competitive salary.
- Comprehensive benefits package.
- Stable and secure employment with a market-leading business.
- Supportive team environment.
- Opportunities for development and progression.
- Modern office environment based in Wilmslow.
If you're an experienced administrator who thrives on organisation, customer interaction and delivering a first-class service, we'd love to hear from you.
Customer Care Administrator in Wilmslow employer: Time Recruitment Careers
The Skipton Academy is an excellent employer that values quality workmanship and professionalism, offering a supportive work culture where attention to detail is paramount. Employees benefit from competitive pay rates and the opportunity to contribute to a vibrant educational environment, fostering both personal and professional growth. Working at The Skipton Academy not only allows you to showcase your skills but also to be part of a community dedicated to excellence in education.
