Tenant Liaison Officer / Resident Liaison Officer
Lytham | £30,000–£35,000 | Long-term opportunity
Are you great with people, calm under pressure and confident dealing with residents face-to-face?
We’re recruiting a Tenant Liaison Officer / Resident Liaison Officer (TLO/RLO) to join an established team working on a live social housing estate in Lytham.
The project is already well underway, with its next phase starting within the next two weeks. You’ll join a small, supportive team already on site, giving you the opportunity to get to know the residents, programme and wider project team quickly.
For someone looking for stability and longer-term work in the Lytham area, this is an excellent opportunity to join an established project with an ongoing presence locally.
The role
You’ll be the key link between residents and the teams carrying out works to their homes, ensuring people feel informed, supported and listened to throughout the programme.
Your responsibilities will include:
- Acting as the main point of contact for tenants and residents
- Building positive relationships with people living on the estate
- Keeping residents informed about planned works, appointments and progress
- Working closely with site teams, contractors and housing representatives
- Handling questions, concerns and complaints professionally
- Supporting vulnerable residents and identifying where additional help may be needed
- Resolving issues before they escalate
- Coordinating access to properties to help works run smoothly
- Maintaining accurate records of resident communication and agreed actions
- Helping to create a positive experience for residents throughout the works
Who are we looking for?
Your current job title isn’t the most important thing to us.
You may already be a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, Housing Officer, Resident Engagement Officer or Community Liaison Officer. Alternatively, you may come from another strong customer-facing background.
If you can demonstrate why your experience would make you successful in a resident-facing role on a live social housing project, we want to hear from you.
You’ll ideally be someone who:
- Is approachable, organised and genuinely good with people
- Communicates confidently with residents from different backgrounds
- Is comfortable handling sensitive situations and difficult conversations
- Remains calm and finds practical solutions when problems arise
- Understands the importance of empathy, confidentiality and professionalism
- Works confidently alongside site and operational teams
- Can manage multiple residents, appointments and priorities
- Takes ownership of issues and follows them through
Previous experience in social housing, planned maintenance, refurbishment or construction would be an advantage. However, we’re also interested in candidates with strong transferable experience who understand what a resident liaison role requires.
What’s on offer?
- £30,000–£35,000 salary, depending on experience
- An established project with its next phase starting shortly
- Support from an existing team already on site
- Potential for long-term work in the Lytham area
- A role where you can genuinely make a difference to residents
- The opportunity to develop your career with an established project teamconstru
Tenant/Resident Liaison Officer employer: Time Recruitment Careers
The Skipton Academy is an excellent employer that values quality workmanship and professionalism, offering a supportive work culture where attention to detail is paramount. Employees benefit from competitive pay rates and the opportunity to contribute to a vibrant educational environment, fostering both personal and professional growth. Working at The Skipton Academy not only allows you to showcase your skills but also to be part of a community dedicated to excellence in education.
