At a Glance
- Tasks: Be the friendly voice for customers, handling calls and processing orders.
- Company: Leading UK manufacturer in the food industry, specialising in frozen desserts.
- Benefits: Gain valuable experience in customer service with a supportive team.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and great communication skills are essential.
The predicted salary is between 27360 - 33440 £ per year.
Customer Care Advisor
Reporting to
Head of Marketing, Customer Experience & Sales
Department
Customer Care
Role Level
Temporary
About the Company
My client is a leading UK manufacturer and distributor within the food industry, specialising in frozen desserts and specialist products.
The company provides innovative product solutions to a wide range of customers across the foodservice sector.
Job Purpose
The Customer Care Advisor is responsible for providing a professional and efficient first point of contact for customers and suppliers.
The role involves handling incoming calls, responding to enquiries, processing customer requests, and providing administrative support to ensure excellent customer service and effective communication across the business.
The role may also support telesales activities and order processing as required.
Key Responsibilities
- Act as the first point of contact for incoming telephone calls, directing enquiries promptly and professionally.
- Respond to customer enquiries accurately and efficiently, escalating issues where appropriate.
- Process customer orders and update customer information in business systems as required.
- Provide support with telesales activities, contacting customers and processing orders when required.
- Maintain accurate records of customer interactions, enquiries, and orders.
- Liaise with internal departments to ensure customer enquiries and requests are resolved effectively.
- Support the administration of customer accounts, documentation, and correspondence.
- Deliver excellent customer service, building positive relationships with customers and stakeholders.
- Ensure all data is handled accurately and in accordance with company procedures and confidentiality requirements.
- Support the wider Customer Care team with administrative tasks and business projects as required.
- Undertake other reasonable duties as required to support the needs of the business.
Skills, Knowledge & Experience
Essential
- Previous experience in a customer service, administration, reception, or office-based role.
- Excellent telephone manner and communication skills.
- Good organisational skills with strong attention to detail.
- Competent in Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to manage multiple tasks and prioritise workload effectively in a busy environment.
Desirable
- Experience in a customer care or telesales environment.
- Experience processing customer orders and handling customer enquiries.
- Knowledge of food manufacturing, FMCG, or a similar industry.
- Experience using customer databases, CRM systems, or ERP systems.
- Previous experience working in a fast-paced commercial environment.
- Standards & Expectations
- Take responsibility for personal performance and actively develop the skills and knowledge required to fulfil the role effectively.
- Contribute to the delivery of high-quality products and services that meet customer expectations and support business success.
- Uphold the organisation's values, behaviours, and standards of conduct, promoting a positive and professional working environment.
- Comply with all health, safety, wellbeing, quality, and food safety requirements, taking responsibility for your own actions and supporting colleagues.
- Support environmental objectives by following sustainable working practices and using resources responsibly.
Interested?
If you are interested in this opportunity, please contact our team on
Customer Care Advisor in Manchester employer: Time Recruitment Careers
The Skipton Academy is an excellent employer that values quality workmanship and professionalism, offering a supportive work culture where attention to detail is paramount. Employees benefit from competitive pay rates and the opportunity to contribute to a vibrant educational environment, fostering both personal and professional growth. Working at The Skipton Academy not only allows you to showcase your skills but also to be part of a community dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Time Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Time Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Time Recruitment Careers.
How to prepare for a job interview at Time Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Time Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Time Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
