At a Glance
- Tasks: Support customers with innovative tech solutions and solve problems daily.
- Company: Join a growing tech business with a supportive team culture.
- Benefits: Competitive salary, full training, and genuine career progression opportunities.
- Other info: Work with cutting-edge automotive technology in a fast-paced environment.
- Why this job: Make a real impact in a dynamic role where every day is different.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
Want a customer service role where no two days are the same? If you're the type of person who enjoys solving problems, taking ownership, and getting stuck in rather than reading from a script, this could be the opportunity you've been waiting for. Join a growing technology business that works with some of the UK's leading automotive dealerships, where you'll play a key role supporting innovative telematics, vehicle tracking and fleet management solutions.
With a small, close-knit team, you'll be trusted to make decisions, investigate issues and genuinely make a difference to customers every day.
The Company
Innovation 24 combines intelligent software, vehicle tracking technology and industry expertise to help businesses manage, connect and protect their vehicles. Following investment from software group TSS, the business is continuing to grow and offers excellent opportunities for development and progression within a supportive team environment.
The Role
Working as part of a small Customer Service & Operations team, you'll support customers across multiple products and be the first point of contact for a wide range of enquiries. This isn't a traditional call centre environment. You'll have the autonomy to investigate issues, liaise with technical teams, coordinate solutions and ensure customers receive a first-class service. You'll be supporting automotive dealerships across services including telematics, vehicle tracking and recovery solutions, fleet management software and managed insurance platforms.
Key Responsibilities
- Managing inbound customer enquiries via phone and email
- Investigating customer issues and coordinating resolutions
- Liaising with internal technical and operations teams
- Booking jobs and managing schedules within internal systems
- Supporting customers across multiple products and services
- Maintaining accurate records and ensuring processes are followed
- Prioritising workloads in a fast-paced environment
- Building strong relationships with customers at all levels
About You
We're looking for someone with previous customer service experience who enjoys problem-solving and thrives in a busy environment. You'll ideally have:
- Customer service experience, either inbound or outbound
- Strong organisational and time management skills
- The ability to remain calm under pressure
- Confidence speaking with people at all levels
- Excellent attention to detail and accuracy
- A proactive attitude and willingness to learn
- The ability to multitask and manage competing priorities
- A positive mindset and strong sense of accountability
- Experience working in a fast-paced environment
What's In It For You?
- Salary of £26,200 - £28,000
- Join a growing and ambitious business
- Small, supportive team environment
- Full training and structured induction
- Ongoing support from experienced team members
- Genuine opportunities for progression as the company expands
- Exposure to innovative automotive technology and telematics solutions
- A varied role where every day is different
If you're looking for a role where you can take ownership, make an impact and build a long-term career within a growing business, we'd love to hear from you. Apply today with Time Recruitment.
Customer Service Technician employer: Time Recruitment Careers
The Skipton Academy is an excellent employer that values quality workmanship and professionalism, offering a supportive work culture where attention to detail is paramount. Employees benefit from competitive pay rates and the opportunity to contribute to a vibrant educational environment, fostering both personal and professional growth. Working at The Skipton Academy not only allows you to showcase your skills but also to be part of a community dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Time Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Time Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Time Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Time Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Time Recruitment Careers!
How to prepare for a job interview at Time Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
