Assistant General Manager - Time Out Market Union Square

Location: Time Out Market, Union Square

Department: Operations

Reporting to: General Manager

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof, showcasing the best chefs, restaurants, bars, and cultural experiences. We are seeking a dynamic and experienced assistant general manager to join our leadership team and support the daily operations of our large-scale food and beverage market. The AGM is an integral part of the senior leadership team and will work closely with the general manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands-on leader with strong business acumen, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities

• Lead and motivate diverse teams (front-of-house, back-of-house, support staff) and manage performance while retaining talent in a high-turnover industry.
• Conflict resolution and team-building skills.
• Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance.
• Strong eye for detail while balancing big-picture efficiency and guest experience.
• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations.
• Monitor labor, food, and beverage costs while implementing strategies to maximize profitability.
• Strong knowledge of P&L management, budgeting, forecasting, and cost control.
• Analyze sales trends, labor costs, food costs, and margins to drive profitability.
• Demonstrate success in managing budgets, increasing revenue, and reducing costs.
• Familiarity with restaurant management systems, POS data, and financial reporting.
• Collaborate with the GM on sales-building initiatives, marketing promotions, and community engagement.
• Focus on succession management, training, and development of all market employees.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Oversee and participate in hiring, training, supervision, and management.
• Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals.
• Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with inquiries.
• Partner with the general manager to develop and implement operating standards, policies, and procedures for the management team.
• Assign and instruct employees and managers in the details of their work; observe performance and encourage improvement where necessary.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other employees.
• Ensure every guest receives exceptional service in line with brand standards.
• Address and resolve customer concerns with professionalism and care.
• Lead initiatives that enhance guest loyalty and satisfaction.
• Interact with all department personnel, restaurant staff, and vendor staff as needed.
• Ensure inventory levels are maintained for proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations with purchasing and finance teams.
• Ensure staff are adequately dressed, groomed, and not sick before work.
• Develop and implement cost-saving and profit-enhancing measures.
• Maintain positive professional relations with vendors, managing vendor interactions on the property.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements comply with local laws and agencies.

Additional Functions

• Support functions as determined by the general manager.
• Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans.
• Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings.
• Participate in community events.
• Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems.
• Keep work area clean and organized.
• Ensure confidential documents are stored securely.
• Properly dispose of confidential documents containing personal information.
• Complete other duties as assigned by the general manager.
• Demonstrate positive leadership that inspires team members to meet and exceed standards.
• Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs.
• Monitor the restaurant’s budget as well as TOM and vendor revenues to ensure efficient operations.
• Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws.
• Maintain compliance with operational policies such as health and safety, food hygiene, maintenance, emergency procedures, and liquor laws.

Qualifications

• 5–8 years of progressive leadership experience in hospitality, focusing on food and beverage operations.
• Proven success managing high-volume or multi-unit operations.
• Strong financial acumen with experience managing P&L, budgets, and cost control.
• Hands-on experience in hiring, training, and developing large teams.
• Strong knowledge of POS systems, scheduling software, and inventory management tools.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to adapt quickly and make sound decisions in a fast-paced environment.
• Possession of or the ability to obtain all state-required work cards.
• Proof of eligibility to work in the United States.

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth, and we maintain an open culture where ideas are shared candidly and failure is used as a learning opportunity. We support the open world, social justice, and the pursuit of happiness.

About Time Out Group plc

Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city. Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently markets in eleven cities, including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond. Time Out Media’s digital and physical channels span websites, mobile, social media, videos and live events, distributing high-quality content curated by a global team of local experts.