At a Glance
- Tasks: Lead a team of Motor Claims Adjusters and manage complex Personal Injury and Credit Hire claims.
- Company: Innovative Claims Management company with a focus on growth and development.
- Benefits: Competitive salary, health insurance, pension plan, and industry qualifications paid for.
- Other info: Enjoy regular corporate retreats and all the tech you need to work from home.
- Why this job: Join a remote role that offers career progression and the chance to make a real impact.
- Qualifications: Experience in Personal Injury and Credit Hire claims, plus leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Time Appointments are working alongside an innovative Claims Management company who are currently recruiting for an experienced Personal Injury & Credit Hire Claims Team Leader to strengthen their UK based operations. The successful candidate will become part of a growing company who offer great routes of progression and industry qualifications to further skills and development.
As a Team Leader, you will oversee and support a team of Motor Claims Adjusters handling Personal Injury and Credit Hire claims. You'll be responsible for driving performance, maintaining technical excellence, ensuring service standards are met, and developing your team through effective coaching and mentoring. Alongside your leadership responsibilities, you will provide technical oversight on complex Personal Injury and Credit Hire claims, supporting your team while managing your own caseload of high-value and technically challenging files. You will oversee claims from instruction through to settlement, ensuring they are handled efficiently, in line with delegated authority, client service standards, and regulatory requirements. You will also liaise with insurers, solicitors, and other key stakeholders to achieve the best possible outcomes for clients.
Skills & Experience
- Extensive experience handling both Personal Injury and Credit Hire motor claims.
- Previous experience leading, mentoring, or managing a Motor Claims team.
- Strong technical knowledge of Personal Injury and Credit Hire claims handling.
- Proven experience managing claims from instruction through to settlement.
- Experience working within delegated authority limits.
- Strong knowledge of the OIC and MOJ Claims Portals.
- Excellent leadership, coaching, and people development skills.
- Strong influencing, decision-making, and problem-solving abilities.
- The ability to manage workloads and priorities within a fast-paced environment.
- Excellent communication and stakeholder management skills.
- A proactive approach with a commitment to continuous professional development.
Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.
In return the successful candidate will receive:
- A generous and competitive annual salary
- Substantial health-insurance package
- Pension plan with employer contributions
- Industry Qualifications paid for (after a qualifying period)
- Competitive holiday / leave policy in addition to bank holidays
- Regular corporate retreats to build team cohesion, reinforce culture, and have fun
- All the technology you require to allow to work from home effectively and comfortably
StudySmarter Expert Advice🤫
We think this is how you could land Personal Injury & Credit Hire Claims Team Leader
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Time Appointments). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Time Appointments. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Personal Injury & Credit Hire Claims Team Leader
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Time Appointments.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Time Appointments. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Time Appointments
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Time Appointments to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Time Appointments, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Time Appointments's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
