At a Glance
- Tasks: Manage motor claims from start to finish, ensuring excellent service and resolution.
- Company: Join a reputable insurance specialist in Chelmsford with a supportive team.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and monthly payday lunches.
- Other info: Opportunities for continuous learning and career growth in a dynamic environment.
- Why this job: Make a real difference in people's lives by helping them through their claims process.
- Qualifications: 2+ years of motor claims experience and strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD.
Key Responsibilities:
- Pro-actively manage all aspects of a claim from notification through to conclusion.
- Provide an excellent claims handling service, in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional, timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of the dedicated network of vehicle repairers.
- Updating additional information on existing claims.
- To continuously drive improvement in the service delivery to clients.
- Responding to correspondence received from customers, third parties, Insurers and Brokers.
Skills & Experience Required:
- Minimum 2 years’ experience of handling technical motor claims from ‘cradle to grave’.
- Technical insurance knowledge and understanding of third-party, personal injury or accidental damage.
- A genuine desire to engage in future learning opportunities and continuous professional development.
- Strong customer service, and communication skills both written and verbal.
- A proactive approach and enthusiastic attitude.
Benefits:
- A competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme.
- Payday lunch once a month.
- Free onsite parking.
- Long service awards and bonuses.
Motor Claims Handler in Chelmsford employer: Time Appointments
Join a dynamic and innovative company on the outskirts of Colchester, where your role as a Technical Sales Advisor will not only enhance your career but also contribute to a thriving team culture. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, all while enjoying a supportive work environment that values communication and collaboration. This is an excellent opportunity to be part of a company that is consistently expanding and committed to excellence in service and product delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss third-party, personal injury, and accidental damage claims. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Motor Claims Handler. This will help you demonstrate your proactive approach and excellent communication skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Motor Claims Handler in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Claims Handler role. Highlight your relevant experience, especially any work with TP, PI, or AD claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it professional but let your personality come through.
Showcase Your Customer Service Skills:Since this role involves managing customer expectations, make sure to highlight your strong customer service skills in your application. Share examples of how you've gone above and beyond to resolve issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Time Appointments
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around third-party, personal injury, and accidental damage. Being able to discuss specific cases or scenarios you've handled will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since this role involves managing customer expectations, prepare examples of how you've successfully resolved disputes or provided excellent service in previous roles. Highlighting your communication skills will be key to impressing the interviewers.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've gone above and beyond in your previous roles, whether it was improving a process or resolving a claim efficiently. This will align perfectly with their desire for a proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s claims handling processes or their approach to customer service. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
