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- Tasks: Coordinate customer service in logistics, ensuring smooth onboarding and effective communication.
- Company: Innovative international container transport and logistics service provider.
- Benefits: Competitive salary, 25-30 days holiday, health insurance, and generous pension contributions.
- Why this job: Join a top employer and make a real impact in customer satisfaction.
- Qualifications: Proven customer service experience and strong time management skills.
- Other info: Enjoy autonomy in your role and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.
Applicants must have proven experience in delivering excellent customer service and maintaining effective business relationships to exceed customer expectations within the shipping and logistics industry, preferably within supply chain operations. An understanding and knowledge of UK customs regulations would also be highly beneficial. It is essential that you are highly motivated, demonstrate initiative, possess strong time management skills, and have excellent attention to detail.
Key Duties & Responsibilities
- Liaise with customers to understand all requirements, ensuring that details are accurately captured, aligned with their expectations, and recorded in a timely manner.
- Ensure all service changes or updates are reflected in revised SOPs and IOPs
- Attend customer meetings as required.
- Maintain strong customer relationships in line with company standards and expectations.
- Respond promptly and effectively to queries from global internal colleagues, customs authorities, and customers
Core Benefits (subject to eligibility and successful completion of probation period)
- Discretionary Bonus
- Private Health Insurance
- Private Pension Scheme
- Life Assurance
- Income Protection Insurance
- Reduced Priced Canteen onsite
- Free Parking
- 25 days annual leave increasing to 30 days, plus bank holidays
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Logistics Customer Service Coordinator employer: Time Appointments
Contact Detail:
Time Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and shipping industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and logistics. We suggest you come up with examples from your past experiences that showcase your problem-solving skills and attention to detail. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making you memorable. We recommend mentioning something specific from your conversation to remind them why you’re the best candidate for the job.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Let’s get you that dream job in logistics!
We think you need these skills to ace Logistics Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to meet customer needs, especially in the shipping and logistics sector.
Be Detail-Oriented: Attention to detail is key in this role! When you write your application, give examples of how you've successfully managed details in past roles. This will show us you're the right fit for keeping everything running smoothly.
Demonstrate Your Initiative: We love a proactive approach! Share instances where you've taken the initiative to solve problems or improve processes. This will help us see your motivation and ability to handle disruptions effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Time Appointments
✨Know Your Logistics
Make sure you brush up on the latest trends and challenges in the logistics and shipping industry. Being able to discuss current events or innovations shows that you're not just interested in the role, but also in the field itself.
✨Customer Service Scenarios
Prepare for situational questions by thinking of specific examples from your past experience where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Initiative
Demonstrate your proactive nature by discussing times when you took the initiative to solve a problem or improve a process. This is especially important in a role that requires identifying solutions during disruptions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future plans or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.