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- Tasks: Coordinate engineers, handle customer queries, and manage job bookings efficiently.
- Company: Market-leading company in Ipswich with a vibrant team culture.
- Benefits: Opportunities for personal and professional development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in scheduling, strong communication skills, and a proactive attitude.
- Other info: Flexible shift patterns and potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are proud to be working with a fantastic market-leading company based in Ipswich who are looking for a customer focussed Engineer Coordinator to join their fast-growing team. Our client is seeking a bubbly and passionate individual that is proactive, hardworking, organised and can deliver excellent customer service. Throughout this process, more opportunities will become available to take on different challenges within the company. The successful candidate will be ok to work a 07:30-16:30 and 08:30-17:30 weekly shift pattern.
Duties & Responsibilities:
- Phone handling and routing engineers to jobs in a timely manner
- Booking jobs onto the company system
- Dealing with customers and helping with any queries
- Prioritise breakdowns and workflow
Skills & Experience Required:
- Proven experience gained from a similar role, coordinating and scheduling engineers
- Excellent communication skills
- Computer literate
- Good geographical knowledge
- Organised
- Strong work ethic
If you are looking to join a forward-thinking organisation that supports their employees' personal and professional development this is the perfect opportunity for you.
Locations
Customer Service Coordinator in Ipswich, Suffolk employer: Time Appointments
Contact Detail:
Time Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Ipswich, Suffolk
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend to get comfortable. This will help you sound confident and organised during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully coordinated tasks in the past. We want to see your proactive side shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Ipswich, Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled queries and provided support, so share specific examples that showcase your bubbly personality and proactive approach!
Be Organised in Your Application: Just like the role requires, we appreciate a well-structured application. Keep your CV and cover letter clear and concise, making it easy for us to see your relevant experience and skills at a glance.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your geographical knowledge and scheduling experience to show us you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates about your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Time Appointments
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handled difficult situations and what the outcomes were.
✨Demonstrate Your Organisational Skills
As a Customer Service Coordinator, being organised is key. Think of specific instances where your organisational skills made a difference. Whether it’s scheduling or prioritising tasks, have those examples at the ready to impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to inquire about the team dynamics, opportunities for growth, or how success is measured in the position. It’s a great way to engage with your interviewers.
