Insurance Customer Service Specialist

We are working alongside an established and innovative Claims Management organisation who are looking to recruit an Insurance Customer Service Specialist to support and strengthen their UK-based operations. This is an excellent opportunity to join a growing business offering a supportive working environment, clear opportunities for career progression and access to professional industry qualifications to support your ongoing development. The successful candidate will play an important role in supporting the day-to-day administration of insurance claims, with a particular focus on Non-Motor First Notification of Loss (FNOL), customer service and claims administration. Skills & Experience Required: * Previous experience within a customer service, contact centre or insurance environment, ideally with exposure to claims handling or claims administration * Understanding of insurance claims processes, terminology and procedures * Experience handling inbound customer enquiries and supporting the initial notification and registration of new claims * Strong administrative skills, with excellent attention to detail and the ability to maintain accurate customer and claims records * Confident managing incoming documentation, electronic correspondence and associated claims administration * Excellent verbal and written communication skills, with the ability to deal with customers professionally, sensitively and empathetically * Strong listening skills and the ability to understand customer requirements and provide appropriate support * Ability to manage a varied workload, prioritise administrative responsibilities and work effectively to service-level targets * Confident liaising with internal claims teams and adjusters to ensure relevant information is available to support the progression of claims * Enjoys telephone-based customer interaction and takes pride in delivering a positive customer experience Working Arrangements: This is a 100% remote position, so candidates must be comfortable working independently from home while maintaining effective communication and productivity within a remote team environment. What's on Offer? * Competitive annual salary * Comprehensive health insurance package * Pension scheme with employer contributions * Fully funded industry qualifications (following a qualifying period) * 26 days annual leave plus bank holidays * All necessary technology and equipment provided to support effective home working This is a fantastic opportunity for someone with a background in customer service, insurance administration or claims support who is looking to develop their career within the insurance industry