At a Glance
- Tasks: Deliver top-notch customer service and manage bookings in the shipping industry.
- Company: Leading Freight Forwarding company based in Felixstowe.
- Benefits: Career development opportunities and a dynamic work environment.
- Other info: Ideal for recent graduates eager to learn and grow.
- Why this job: Join a thriving team and kickstart your career in shipping and logistics.
- Qualifications: Customer service skills; experience in shipping or logistics is a plus.
The predicted salary is between 27450 - 33550 £ per year.
Our client, a leading Freight Forwarding company based in Felixstowe, is currently seeking to appoint a Customer Service Executive to join their successful team.
This is a fantastic opportunity for a Customer Service driven, and commercially aware individual who is looking to develop their career within the shipping & logistics industry.
The successful candidate will be responsible for liaising with customers and clients regarding bookings, and for ensuring that the details of such are captured accurately and in a timely fashion.
Key Responsibilities
- Deliver excellent customer service to clients throughout the shipping process.
- Liaise with customers, suppliers and key operational teams.
- Support sales and commercial activities where required.
- Process operational and commercial documentation accurately.
- Follow credit control procedures and company guidelines.
- Assist with file accruals and provisioning processes.
- Resolve customer queries and operational issues efficiently.
- Work in line with company policies, procedures and standards.
This position would ideally suit candidates who have shipping, logistics or Freight industry experience, however Customer Service driven candidates, and recent Graduates who have a keen interest in working within the industry will also be considered.
The successful candidate will be well educated and will have experience of working with Word and Excel
Customer Service Executive - Shipping & Logistics in Felixstowe employer: Time Appointments
Join a leading accountancy firm that prioritises employee well-being and professional growth. With a supportive work culture, competitive salary, and flexible working arrangements, this role as a Tax Senior offers the chance to thrive in a dynamic environment while receiving tailored development opportunities. Enjoy a strong sense of community with regular team events and the benefit of free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Shipping & Logistics in Felixstowe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Time Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Time Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive - Shipping & Logistics in Felixstowe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Time Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Time Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Time Appointments!
How to prepare for a job interview at Time Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
