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- Tasks: Be the go-to person for solving customer queries via email, phone, and live chat.
- Company: Join a multi-award winning online software solution company dedicated to exceptional customer support.
- Benefits: Enjoy 25 days holiday, a birthday day off, private medical insurance, and WFH options.
- Why this job: Perfect for analytical thinkers who love problem-solving and want to make a real impact.
- Qualifications: Must be proactive, resourceful, and driven with a positive attitude.
- Other info: Experience a 4pm finish on Fridays and potential for a discretionary bonus.
The predicted salary is between 28800 - 43200 £ per year.
Do you see yourself as an avid problem-solver? Do you enjoy finding solutions to problems and challenges? This role could be for you analytical thinkers who enjoy a brain teaser… We are delighted to be working on behalf of a multi-award winning online software solution company who are looking to appoint an analytical, proactive and organised Customer Support Executive. Our client is passionate about developing amazing product features and providing unparalleled support to their customers. As the first point of contact, you will deliver exceptional quality of service to new and existing customers, provide clear and helpful information and have the ability to investigate and diagnose customer issues. Key Responsibilities: * First point of contact via email, telephone and live chat, offering prompt and accurate solutions to customer queries. * Investigate and diagnose customer issues. * Liaise with colleagues to resolve the most complex queries and escalate where appropriate * Process customer orders. * Contribute to and manage other projects. * Working alongside the Sales Team to onboard new customers, provide telephone based training and other support. * Identify trends in customer queries and work with other members of the customer support team to develop efficiencies and new customer support materials. Skills & Experience required: * Always willing to learn, demonstrating proactivity and resourcefulness. * Taking ownership of complex, bespoke queries and applying keen intelligence. * Exhibit excellent drive, motivated to impress via quality of work. * Always bringing enthusiasm and positivity. Benefits: * 25 days holiday + bank holidays * Day off for your Birthday! * 10% Employer Pension contribution * Private medical insurance * 4pm finish on Fridays * Discretionary bonus * WFH
Customer Support Executive employer: Time Appointments
Contact Detail:
Time Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with common customer support tools and software. Being knowledgeable about platforms like Zendesk or Freshdesk can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills by tackling hypothetical customer scenarios. This will help you think on your feet and prepare you for the types of queries you might face in the role.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about complex topics. The ability to explain things clearly is crucial in customer support, so practice makes perfect!
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding what you’ll be supporting will not only impress during interviews but also help you provide better assistance to customers.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and problem-solving. Use specific examples that demonstrate your analytical skills and ability to handle complex queries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and resourcefulness align with their values and the responsibilities of the Customer Support Executive position.
Showcase Communication Skills: Since this role involves being the first point of contact, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers in previous roles, whether through email, phone, or live chat.
Highlight Team Collaboration: Mention any experience you have working alongside teams to resolve issues or improve processes. This will show that you can liaise effectively with colleagues, as required in the job description.
How to prepare for a job interview at Time Appointments
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical thinking and ability to diagnose problems quickly, as this role heavily relies on these skills.
✨Demonstrate Proactivity
Be ready to discuss instances where you took the initiative to improve processes or support materials. This shows that you're not just reactive but also proactive in enhancing customer experiences.
✨Exhibit Enthusiasm and Positivity
Your attitude can make a big difference in customer support roles. Make sure to convey your enthusiasm for helping customers and your positive outlook during the interview.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Understanding their offerings will help you answer questions more effectively and demonstrate your genuine interest in the role.
