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For Companies At a Glance
- Tasks: Lead a team, manage customer relationships, and resolve service issues daily.
- Company: Join a top logistics company in Ipswich known for its friendly work culture.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in team management and logistics is essential; strong communication skills required.
- Other info: Ideal for those who thrive under pressure and love problem-solving.
Time Appointments are working on behalf of a leading logistics company based in Ipswich looking for a motivated and experienced Customer Service Team Leader to join their friendly team!
Duties & Responsibilities:
- Managing day-to-day commercial relationships with existing and potential customers
- Overseeing and developing transport operations within Cargo markets ensuring service met customer expectations
- Lead the Customer Service desk - mentoring colleagues and ensuring smooth daily operations
- Acting as the primary contact for customer complaints - resolving service-related issues effectively
- Managing account reporting including compiling and transmitting KPIs
- Ensuring accurate order processing including quotations, freight rates and cost updates
- Coordinating data accuracy, order management and system updates
Skills & Experience Required:
- Experience managing a team
- Previous shipping and logistics experience
- Dealing with escalated queries
- Ability to work under pressure and to tight deadlines
- Excellent communication skills
Customer Service Team Leader employer: Time Appointments
Contact Detail:
Time Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the specific cargo markets relevant to the company. Understanding the nuances of transport operations will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you mentored colleagues or resolved conflicts.
✨Tip Number 3
Brush up on your customer service skills, particularly in handling escalated queries. Think of scenarios where you turned a negative customer experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Prepare to discuss your experience with KPIs and account reporting. Being able to articulate how you've used data to improve service delivery will show that you're results-oriented and capable of managing performance metrics.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and your background in shipping and logistics. Use specific examples that demonstrate your ability to handle escalated queries and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to this role. Mention how your skills align with the responsibilities listed, such as leading a customer service desk and resolving complaints effectively.
Showcase Relevant Skills: Emphasise your excellent communication skills and any experience you have with account reporting or KPI management. This will show that you understand the importance of these tasks in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Time Appointments
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and mentor a team. Prepare examples of how you've successfully led a team in the past, focusing on your approach to motivating colleagues and resolving conflicts.
✨Highlight Your Industry Knowledge
Make sure to brush up on your shipping and logistics knowledge. Be ready to discuss industry trends and how they impact customer service. This will show that you understand the business and can effectively oversee transport operations.
✨Prepare for Scenario-Based Questions
Expect questions about handling escalated queries and customer complaints. Think of specific situations where you resolved issues effectively, and be prepared to explain your thought process and the outcome.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
