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- Tasks: Support claims processing by managing tasks and ensuring accurate information flow.
- Company: Join an innovative insurance company that values forward-thinking and growth.
- Benefits: Enjoy remote work, health insurance, pension contributions, and paid industry qualifications.
- Why this job: Be part of a supportive team with opportunities for progression and skill development.
- Qualifications: Experience in administrative roles, excellent customer service skills, and IT literacy required.
- Other info: Work from anywhere with regular corporate retreats for team bonding and fun.
The predicted salary is between 28800 - 48000 £ per year.
We are excited to be working on behalf of an innovative and forward-thinking Insurance company who are recruiting for a professional Claims Support Administrator to join their growing team. Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home. This role would suit a personable individual with proven experience of working in a support or other administrative capacity within the Insurance or Financial Services Industry. Excellent customer service skills and the ability to communicate effectively are imperative, along with high attention to detail. It is essential that you possess a positive and self-confident approach when dealing with all tasks, as well as being able to demonstrate commercial awareness. Applicants must also be IT literate, with a good understanding of Microsoft Word and Excel. The ideal candidate has a willingness to continuously improve the support function, build and document new processes, and consistently look for ways to streamline their function. In addition, you will collaborate closely with the claims adjusters and leadership to give feedback and identify technology and process improvements. Key Duties & Responsibilities: * Gathering necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information * Managing a queue of tasks timely and effectively to ensure claims adjusters have the information they need * Managing incoming (electronic) mail and uploading to the correct claim * Preparing standard form letters and claim closing documents The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development. In return you will receive: * Generous health-insurance package with nationwide coverage, vision, & dental * Pension plan with employer contributions * Competitive holiday / leave policy in addition to bank holidays * Industry Qualifications paid for * Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun * Top of the range equipment provided
Claims Support Administrator employer: Time Appointments
Contact Detail:
Time Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Support Administrator
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are managed and the common challenges faced can help you stand out during interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. This will demonstrate your ability to handle customer interactions professionally, which is crucial for this position.
✨Tip Number 3
Highlight your IT skills, particularly with Microsoft Word and Excel. Consider brushing up on any advanced features that could be relevant, such as data analysis in Excel, to show you're ready to hit the ground running.
✨Tip Number 4
Research the company culture and values of the insurance firm. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Claims Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within the Insurance or Financial Services Industry. Emphasise your customer service skills and any IT literacy, especially with Microsoft Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personable nature and ability to communicate effectively. Mention specific examples of how you've demonstrated attention to detail and commercial awareness in previous roles.
Highlight Process Improvement Experience: If you have experience in streamlining processes or improving support functions, be sure to include this in your application. Companies value candidates who can contribute to efficiency and innovation.
Show Enthusiasm for Remote Work: Since this role is 100% remote, express your comfort and effectiveness in a home working environment. Share any relevant experiences that demonstrate your ability to manage tasks independently and stay organised.
How to prepare for a job interview at Time Appointments
✨Showcase Your Customer Service Skills
Since excellent customer service skills are crucial for this role, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing claims, discuss instances where your attention to detail made a significant difference. You might want to mention any processes you've improved or errors you've caught before they became issues.
✨Familiarise Yourself with Relevant Software
As the role requires proficiency in Microsoft Word and Excel, ensure you can discuss your experience with these tools. Consider preparing to demonstrate how you've used them in previous roles to manage tasks or streamline processes.
✨Emphasise Your Willingness to Improve Processes
The company values candidates who seek to enhance their support functions. Be ready to talk about any initiatives you've taken to improve workflows or document new processes in your previous roles, showcasing your proactive approach.
