Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation. Key Duties & Responsibilities: * Managing and processing helpdesk phone calls and emails * Liaising with clients, customers and contract support teams * Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors * Uploading documents, job numbers, service hours, and contact details * Supporting the operation to ensure that value for money is being secured from sub-contractors * Providing effective administrative support to the wider business as and when required Skills & Experience Required: * Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role * Strong attention to detail and problem-solving abilities * Effective communication and interpersonal skills, both verbal and written * Excellent organisational and multitasking abilities * Ability to work well under pressure and meet deadlines * Excellent IT skills, including the use of Microsoft packages
Helpdesk Coordinator in Bury St Edmunds employer: Time Appointments
Join a leading accountancy firm that prioritises employee well-being and professional growth. With a supportive work culture, competitive salary, and flexible working arrangements, this role as a Tax Senior offers the chance to thrive in a dynamic environment while receiving tailored development opportunities. Enjoy a strong sense of community with regular team events and the benefit of free on-site parking.
