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- Tasks: Assess and process motor insurance claims, negotiate settlements, and support customers through tough situations.
- Company: Join a fast-paced, supportive team dedicated to helping people.
- Benefits: Competitive salary, health insurance, pension plan, and 26 days holiday.
- Why this job: Make a real impact while working remotely in a dynamic environment.
- Qualifications: 3+ years in motor claims, strong negotiation skills, and a passion for problem-solving.
- Other info: Enjoy continuous learning opportunities and all the tech you need to work from home.
The predicted salary is between 36000 - 60000 £ per year.
Do you have an eye for detail, strong negotiation skills, and a passion for helping people through tough situations? We’re looking for a Total Loss Claims Adjuster to join our clients fast-paced, supportive team and make a real impact for their customers.
Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.
Key Responsibilities- Assess and process motor insurance claims where vehicles are deemed beyond economical repair. This includes evaluating damage, determining repair costs, liaising with motor engineers, and negotiating settlements with third-party insurers.
- Identify and quantify losses such as vehicle repairs, replacement vehicle costs, recovery, storage, and loss of earnings. Proactively pursue recoveries from third parties, insurers, or agents to recoup customer-incurred expenses.
- Conduct in-depth investigations by gathering relevant information, reviewing documentation, interviewing involved parties, and interpreting policy terms to establish indemnity.
- Act as the primary point of contact for policyholders, offering expert advice on the claims process, providing regular updates, and ensuring a seamless customer experience throughout the claim lifecycle.
- Lead negotiations with third-party insurers and agents to secure favourable settlements, enhance recovery success, and reduce claim durations.
- Maintain comprehensive and up-to-date records of all recovery efforts, including correspondence, negotiations, and financial transactions.
- Ensure all claims handling adheres to legal standards, industry regulations, and company quality benchmarks, promoting fair outcomes and exceptional service delivery.
- Deliver high-quality, accurate interactions with stakeholders, consistently upholding the professional standards of the business.
- Minimum of 3 years of experience within motor claims total loss or recoveries – commercial or personal.
- Ability to deal with delegated authority and client philosophies.
- Curious and motivated by problem solving and questioning the status quo.
- Desire to engage in learning opportunities and continuous professional development.
- Willingness to travel for client and claims needs.
In return the successful candidate will receive:
- A generous and competitive annual salary.
- Substantial health‑insurance package.
- Pension plan with employer contributions.
- Industry Qualifications paid for (after a qualifying period).
- 26 days holiday + bank holidays.
- All the technology you require to allow to work from home effectively and comfortably.
Total Loss Claims Handler employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Claims Handler
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have a lead on that perfect Total Loss Claims Handler role.
✨Tip Number 2
Practice your negotiation skills! Since this role involves negotiating settlements, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experience where you've tackled tough situations. This will help you stand out during interviews and show that you're ready for the challenges of the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the resources you need to make your application shine. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Total Loss Claims Handler
Some tips for your application 🫡
Show Off Your Detail Orientation: When you're writing your application, make sure to highlight your eye for detail. Mention specific examples from your past experience where your attention to detail made a difference, especially in claims handling or negotiations.
Demonstrate Your Negotiation Skills: Since negotiation is key in this role, share instances where you've successfully negotiated settlements or resolved disputes. We want to see how you can turn tough situations into win-win outcomes!
Be Personable and Supportive: This role is all about helping people through tough times, so let your personality shine through! Use your application to convey your passion for customer service and how you’ve supported clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance claims, especially total loss scenarios. Familiarise yourself with common terms and processes, as well as the legal standards and industry regulations that govern claims handling. This will show your potential employer that you're serious about the role.
✨Showcase Your Negotiation Skills
Since negotiation is a key part of this role, prepare examples from your past experiences where you've successfully negotiated settlements or resolved conflicts. Be ready to discuss your approach and the outcomes, as this will demonstrate your capability in handling tough situations.
✨Emphasise Your Attention to Detail
In a role that requires assessing damage and evaluating costs, attention to detail is crucial. During the interview, highlight specific instances where your keen eye for detail has made a difference in your work. This could be anything from spotting discrepancies in documentation to ensuring accurate records are maintained.
✨Prepare for Remote Work Questions
As this position is 100% remote, be prepared to discuss how you manage your time and stay organised while working from home. Share strategies you use to maintain productivity and communication with team members, as this will reassure them that you can thrive in a remote environment.
