Claims Technician - Commercial Property Claims in Stoke-on-Trent

Job Description We are recruiting for an experienced Property Claims Handler to join our client’s team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement. This is an excellent opportunity for a confident claim’s professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service. Manage property claims end-to-end, from first notification through to settlement. Review policy coverage and assess claims, liability and property damage. Investigate claims and gather, review and evaluate relevant evidence. Negotiate settlements with customers, insurers, loss adjusters and other stakeholders. Handle enquiries, complaints and correspondence promptly and professionally. Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements. Previous experience in insurance claims handling is essential. Previous property claims experience is highly desirable. Good knowledge of insurance products, policy coverage and claims processes. Confident managing multiple claims and competing priorities. Comfortable using Microsoft Office and CRM systems. Competitive salary of up to £36,000 DOE. Hybrid working, with office attendance once every two weeks (after successful completion of probation) Professional qualification opportunities. Increased annual leave with service. Additional paid birthday leave. Private medical insurance and health cash plan. Free personal training sessions. Discounted vehicle hire. Free onsite parking. Employee referral scheme. If you're an experienced Property Claims Handler looking for your next career opportunity, we'd love to hear from you.