Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the service desk and provide hands-on IT support in a dynamic environment.
- Company: Reputable Construction Company based in Thetford with a fast-paced team.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Exciting opportunity for leadership and professional development.
- Why this job: Join a growing team and make a real difference in IT support.
- Qualifications: Experience in IT support and strong technical skills in Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team. This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
Key Duties Responsibilities:
- Supporting and taking leadership of the service desk.
- Lead daily operations to ensure high-quality support experience.
- Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload.
- Onsite support.
- Providing hands-on onsite support including device set up, meeting room support and helping with personnel within the office.
Previous Skills and Experience:
- Proven experience with the IT support environment, coordinating service desk activity.
- Strong technical skills across end user support.
- Confident across Windows and Microsoft 365.
- Excellent communication skills.
IT Support Lead in Norfolk employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for an IT Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows and Microsoft 365, as well as your leadership abilities. We want you to shine when discussing how you can lead the service desk and ensure top-notch support.
✨Tip Number 3
Show off your hands-on experience! Be ready to share specific examples of how you've provided onsite support in previous roles. This will demonstrate your capability to handle device setups and meeting room support effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Lead in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and leadership. We want to see how you've managed service desk activities and provided hands-on support, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Lead role. Share specific examples of your past experiences that align with the key duties mentioned in the job description.
Show Off Your Technical Skills: Since this role requires strong technical skills, make sure to mention your proficiency with Windows and Microsoft 365. We love seeing candidates who can confidently navigate these platforms, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Microsoft 365. Be ready to discuss specific scenarios where you've provided end-user support or led service desk activities. This will show that you’re not just familiar with the tools, but you can also apply them effectively.
✨Demonstrate Leadership Skills
Since the role involves leading the service desk, think of examples where you've successfully managed a team or coordinated tasks. Prepare to share how you prioritised workloads and ensured deadlines were met in previous roles. This will highlight your ability to lead daily operations.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice explaining complex IT concepts in simple terms, as you might need to help non-technical staff. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Prepare for Onsite Scenarios
Since the job includes providing hands-on onsite support, think about common issues you’ve resolved in an office environment. Be ready to discuss how you would handle device setups or meeting room support. This shows you’re proactive and ready to jump into the role.