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For Companies At a Glance
- Tasks: Lead the service desk team and provide hands-on IT support.
- Company: Reputable construction company with a fast-paced environment.
- Benefits: Opportunity for career growth and a dynamic work culture.
- Other info: Exciting chance to lead and enhance user support services.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: Proven IT support experience and strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team.
This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
- Supporting and taking leadership of the service desk.
- Lead daily operations to ensure high-quality support experience.
- Onsite support.
- Providing hands-on onsite support including device set up, meeting room support and helping with personnel within the office.
- Proven experience with the IT support environment, coordinating service desk activity.
- Strong technical skills across end user support.
- Confident across Windows and Microsoft 365.
Locations
IT Support {Service Desk Team Lead in Norfolk, Thetford employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support {Service Desk Team Lead in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and Microsoft 365, as well as any hands-on support you've provided in previous roles.
✨Tip Number 3
Showcase your leadership skills! Be ready to talk about how you've coordinated service desk activities in the past and how you can lead daily operations to ensure a high-quality support experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support {Service Desk Team Lead in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and leadership. We want to see how you've coordinated service desk activities and provided hands-on support, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Team Lead role. Share specific examples of your technical skills and leadership experience that align with what we’re looking for.
Show Off Your Technical Skills: Since we're keen on strong technical skills, make sure to mention your proficiency with Windows and Microsoft 365. We love seeing candidates who can confidently navigate these platforms, so let us know how you’ve used them in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Microsoft 365. Be ready to discuss specific scenarios where you've provided support or solved problems, as this will show your hands-on experience.
✨Show Leadership Qualities
Since the role involves leading the service desk, think of examples where you've taken charge in previous positions. Highlight your ability to coordinate activities and ensure a high-quality support experience for users.
✨Prepare for Onsite Scenarios
Expect questions about onsite support situations, like device setup or meeting room assistance. Practise how you would approach these tasks and be ready to explain your process clearly.
✨Demonstrate Communication Skills
As a team lead, effective communication is key. Prepare to discuss how you’ve communicated with both technical and non-technical staff in the past. This will help illustrate your ability to bridge gaps and lead a diverse team.