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- Tasks: Lead the service desk and provide hands-on IT support in a dynamic environment.
- Company: Reputable construction company with a fast-paced team culture.
- Benefits: Opportunity for career growth and to make a real impact.
- Other info: Exciting opportunity that rarely comes up, perfect for experienced individuals.
- Why this job: Join a growing team and enhance your IT skills while supporting others.
- Qualifications: Proven IT support experience and strong technical skills in Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team.
This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
- Supporting and taking leadership of the service desk.
- Lead daily operations to ensure high-quality support experience.
- Onsite support.
- Providing hands-on onsite support including device set up, meeting room support and helping with personnel within the office.
- Proven experience with the IT support environment, coordinating service desk activity.
- Strong technical skills across end user support.
- Confident across Windows and Microsoft 365.
Locations
IT Support Lead / Service Desk Lead in Norfolk, Thetford employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead / Service Desk Lead in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've led service desk operations or provided top-notch onsite support. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace IT Support Lead / Service Desk Lead in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk leadership. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess with Windows and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Lead role. Share specific examples of your past experiences that demonstrate your ability to lead a team and provide top-notch support.
Show Off Your Soft Skills: While technical skills are crucial, we also value strong communication and leadership abilities. Make sure to mention any experiences where you’ve successfully led a team or resolved conflicts, as these are key in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Microsoft 365. Be ready to discuss specific scenarios where you've provided support or solved problems, as this will show your hands-on experience.
✨Show Leadership Qualities
Since the role involves leading the service desk, think of examples where you've taken charge in previous positions. Highlight how you coordinated activities and ensured a high-quality support experience for users.
✨Prepare for Onsite Scenarios
Expect questions about onsite support tasks like device setup and meeting room assistance. You might even be asked to demonstrate your approach to these tasks, so practice explaining your process clearly and confidently.
✨Understand the Company Culture
Research the construction company and its values. Tailor your responses to reflect how your work ethic and approach align with their culture, showing that you're not just a fit for the role but also for the team.