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For Companies At a Glance
- Tasks: Lead the service desk and provide hands-on IT support in a dynamic environment.
- Company: Reputable construction company with a fast-paced team in Thetford.
- Benefits: Opportunity for career growth and to make a real impact in IT support.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Join a growing team and enhance your leadership skills in IT support.
- Qualifications: Experience in IT support, strong technical skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast-paced team. This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk.
Key Duties & Responsibilities:
- Supporting and taking leadership of the service desk.
- Lead daily operations to ensure high-quality support experience.
- Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload.
- Onsite support.
- Providing hands-on onsite support including device set up, meeting room support and helping with personnel within the office.
Previous Skills and Experience:
- Proven experience with the IT support environment, coordinating service desk activity.
- Strong technical skills across end user support.
- Confident across Windows and Microsoft 365.
- Excellent communication skills.
Locations
IT Support Lead in Norfolk, Thetford employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for an IT Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Windows and Microsoft 365, as well as your leadership abilities. We want you to shine when discussing how you can lead the service desk and provide top-notch support.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to demonstrate how you can effectively communicate with both technical and non-technical staff. This is key for an IT Support Lead, so practice explaining complex concepts in simple terms.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the IT Support Lead position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Lead in Norfolk, Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk management. We want to see how your skills align with the key duties mentioned in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Lead role. Share specific examples of how you've led teams or improved support processes in the past – we love a good story!
Show Off Your Technical Skills: Since the role requires strong technical skills, make sure to mention your experience with Windows and Microsoft 365. We’re looking for someone who can hit the ground running, so highlight any relevant certifications or training you’ve completed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Microsoft 365. Be ready to discuss specific scenarios where you've provided support or solved problems, as this will show your hands-on experience.
✨Show Leadership Qualities
Since the role involves leading the service desk, think of examples where you've taken charge in previous positions. Highlight how you managed workloads and ensured high-quality support, as this will demonstrate your capability to lead effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. This will showcase your ability to connect with users and provide a great support experience.
✨Prepare for Onsite Scenarios
Since the job involves onsite support, be ready to discuss how you would handle common situations like device setup or meeting room support. Think through potential challenges and how you'd resolve them to show you're proactive and prepared.